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Customer Service Action Plan 2011 - 2013

This Charter and Customer Service Action Plan are a statement of our commitment to provide a quality customer service to all the stakeholders in our national parliament. This plan emphasises the importance we attach to customer service in our organisation and sets out how we will deliver on our commitments to improve services over the next three years.

Customer Service Action Plan 2011 -2013

Customer Charter 2011 - 2013 (Plain english version) 

Customer Charters 2006 - 2009