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Dáil Éireann debate -
Thursday, 27 Nov 1980

Vol. 324 No. 9

Supplementary Estimates, 1980. - Vote 44: Posts and Telegraphs (Resumed).

Debate resumed on the following motion:
That a supplementary sum not exceeding £26,266,000 be granted to defray the charge which will come in course of payment during the year ending on the 31st day of December 1980, for the salaries and expenses of the Office of the Minister for Posts and Telegraphs, and of certain other services administered by that Office, and for payment of certain grants-in-aid.
—(Minister for Posts and Telegraphs).

Before Questions I was referring to the damage done to public telephone kiosks by vandals, a reprehensible act which must be prevented. I was asking for public co-operation in the prevention of such vandalism and appealing to our people to take an interest in this matter. I appealed to those who do such damage to take into consideration the tragedy that may arise if a person seeking a doctor or help urgently finds that the local public telephone is broken. Until we are in a position to give telephone on demand we must continue to increase the number of public kiosks to serve our people. The Department made great strides in recent years by the introduction of vandal proof kiosks. It is strange that in modern life throughout the world there are mindless people vandalising such objects as telephone kiosks thereby depriving people of a necessary service in the event of an emergency. The vandals should cease this senseless and criminal practice. Local residents should become more vigilant and report to the Garda any damage done to kiosks. I understand that the problem is declining.

Next year, the year of the disabled, the trade unions should join with the Department to ensure that every effort is made to provide telephones for the disabled and those old people who live alone. An effort should be made also to improve the postal delivery service to such people. During the postal dispute I saw many people queueing outside Government offices to collect their pensions. Most of those people suffered grievously from exposure in the bad weather as they queued for many weary hours to draw their pension. Next year we should join together to help such people. Already the State has helped such people by giving pensioners who live alone priority in the installation of telephones and also exempting them from rent. The telephone is a great line of security for old people because they can contact the Garda, relatives or a doctor. We would be showing our concern for such people if we co-operated with other European countries in helping the disabled.

I accept that our postal service is improving and this was indicated this morning by the Minister who produced impressive figures. It may be possible next year to expand the existing schemes of benefit for the disabled. The free TV licence scheme for pensioners is also a good one. With regard to the campaign to collect TV licence fees I should like to say that I dislike the word "spongers". People may say that if the programme content was better they would be more inclined to pay the licence fee but I do not accept that. Owners of television sets must accept that as we have two channels there is an onus on them to pay their licence fee. If the RTE authority lose £6 million in revenue because of the failure of some people to pay their licence fee then consideration must be given to other ways of collecting the fee. The scheme whereby people can save towards the cost of the licence fee by purchasing stamps weekly is a good one. Those who visit the cinema are aware of how expensive that form of entertainment is and the TV licence fee is equivalent to the cost of a few visits to a city cinema. Of course, there are people who do not have the money to pay the fee. It is those who deliberately set out to avoid paying the fee that should be pursued. The existing system of collection should be examined carefully because RTE should not be expected to try to carry on without that £6 million. The Department should embark on another campaign to encourage people to save towards the cost of the licence fee by purchasing the appropriate stamps periodically.

The Post Office is a very complex organisation and, as our society becomes more complex, it will assume a bigger part in our lives. The Government's decision to create new bodies to look after the various facets of the Post Office services is to be welcomed. Other countries have done this, and they have improved the services. For many years we did not expand. We looked to the State to do everything. It did some great things too. There was a time some years ago when the Post Office made a profit. Books can be balanced by various means. While I am not very keen to see a profit being made, the new measures taken will ensure that the Department are more efficient. All of us can do our job better if we try a bit harder, and it is no reflection on the Department to say things could be improved.

They provide one very small but essential service. I see a man going around the city cleaning the kiosks. He seems to like his job very much, and he does a good job. He sets a headline for some thoughtless people who destroy telephone directories and damage kiosks. I cannot offer any suggestion to the Minister as to how we can keep our telephone kiosks in better order. This is a matter for the public. We cannot have a garda standing outside each kiosk. We must rely on the good sense of the people to ensure that public property is not damaged. The telephone kiosk provides an essential service. On the Continent kiosks are very well maintained. I never saw one vandalised. In a nearby country they have the same problem with vandals as we have.

The Minister said that the original Estimate for the Department for 1980 was a net sum of £234,864,000. It is not long since the national budget hardly reached that figure. Inflation has increased costs. The Department's budget has gone up because they are providing more and better services. We are all very jealous of the Department because they play such a vital part in our whole system. Members of the Opposition may criticise Government outlay and call for a cut in public spending but, behind it all, they would not disagree with the fact that taxation is necessary if we are to provide a proper service.

In future so much money will not come from taxation, but from payment for services provided by the Post Office. There are many ways in which the Post Office could expand their services on a commercial basis. This would also create employment. The Minister said that 1,000 technical people or trainees were taken on in the Post Office. It is very comforting to know that. We are building up a very fine industry in communications and in the computer line, thanks to the Department of Industry, Commerce and Tourism, the IDA, CTT and other bodies under the Government's supervision. The technical branches of the Post Office play an essential part.

We must be very jealous of industrial relations in the Department. The Minister, the Minister of State and the trade unions realise that. We must have cooperation between all the bodies in the Post Office because the least hitch causes suffering to people, as we have seen in the past. The Government are taxing us to pay for a service and we have to ensure that a very good service is given for the money spent. Since the days of Rowland Hill and Edison communications have been an essential service. They are becoming more sophisticated and costly. I do not think people will cavil at the cost if they are getting a good service. People are realistic. With their publicity the Post Office are taking people into their confidence and showing them what is being done. The public will give them all the backing they need in order to ensure that the service continues to improve.

Questions may be asked whether the Department of Posts and Telegraphs should be a State Department at all, but the State must be involved in such an important facet of our lives as communications. The national Parliament is a forum for criticism, for suggestions and for praise. In a healthy democracy we must have a free press and a free judiciary. We must also have a very sophisticated system of communications. All this costs money and people may cavil at being taxed. I know of no other way of doing it at the moment until the Minister and the Department set up the new bodies within the Department. They can then come up with all the answers. I would like the Minister to press on and give these new bodies a bit of a push. I know they are not fully established yet, but I should like to hear their plans for improvements.

It is most heartening to read of many of the things the Minister is doing. He and the Minister of State have adopted a refreshing approach to many of the problems in the Department. No doubt their predecessors also contributed something to the present position. They laid a certain base for this. We must realise that we are somewhat behind our European and UK counterparts in communications. In most cases it is easier to make a telephone call abroad. We must, therefore, have regard to the high standard of world telecommunications and improve ours.

We are confident that the Government and the Department are handling this problem well. We know that there could be further improvements and that improvements will occur before the end of the financial year. In the full Estimate early next year I hope more money will be provided and that a new scheme to give top priority to aged people living alone will be implemented so they will at least have the basic requirement of a telephone. Unfortunately the incidence of crime against old people is increasing. The mark of any civilisation is how it treats its old people. We hope to ensure that old and handicapped people will be able to have a telephone. The Minister assures me that it will not cost an awful lot of money to do this. I am sure all parties will back any measure such as this.

We will provide 60,000 telephones this year and 80,000 next year. We should try to increase that figure. The goodwill of the Minister and the Department and the expertise is there to do that.

Next year the Department will mark the Year of the Disabled by drawing up a charter backed by the Government, the trade unions and all concerned. We will make a great break-through in providing certain things for the disabled, one of which will be a telephone in each house.

I pay a very deserved tribute to the Minister for Posts and Telegraphs and to his Minister of State for their tremendous work in preparing this very important communications department for the future. The investment and development programme of £650 million over five years indicated the priority that this Government and the Minister give to ensuring that the communications infrastructure will be developed at a fast rate in order that the maximum and potential employment and other facilities will be provided. It also indicates that this is a Government who have grasped the nettle as far as telecommunications are concerned. There is and has been for a long time an obvious need to revamp and expand the development of these services. Many of us are familiar with the long delays in the provision of telephones and the fact that industrial development and the encouragement of overseas investment have been frustrated by the lack of adequate communications services. Therefore, this fairly dramatic effort is welcomed by all sides of the House. There is a formidable task here. Five hundred new buildings are to be provided, 480 exchanges to be converted and there has to be a strengthening of existing trunk routes. This makes it clear that no matter how much money is provided this is a long haul and it requires not just the commitment of the Government and the Ministers concerned but a very determined effort by all administrative technical and other people involved in that Department from the top down.

It is interesting to note some of the changes of attitude that have taken place in the last 12 months so far as some of the personnel in the Department are concerned. I can recall television programmes a little over a year ago almost laughing at the idea of a Minister for Posts and Telegraphs setting a target of 60,000 telephone installations in 1980. This Minister was the first Minister to set such a target and he set a high one. The Minister also set a target for future years. Some individuals in the Department felt that this was impossible but when the year was half way through it began to filter through that a great effort was being made by all concerned. A Minister or a Minister of State could not have reached the target no matter how determined they were on their own and I pay tribute to the people in the Department. The efforts of the Ministers were matched in the technical and administrative areas of the Department in trying to reach that target. I am confident that target will be reached and that in the next few years it will be doubled.

In some places people will not feel that progress as quickly as they would like. Service cannot be provided overnight. The provision of a single telephone for a person can involve linking up to trunk network local exchanges. The physical work involved means that the best efforts of all concerned will not ensure that there will not be fairly long delays in many cases. However, the nettle has been grasped and, please God, in the fairly near future the resolve to improve our communications generally and develop the infrastructure for our industrial development will be something about which the Minister and his Minister of State can be proud and satisfied because of their input into ensuring that the eighties will be the years of tremendous movement in telecommunications.

In relation to job creation, as far as this Department are concerned they are one of the largest employers. Since this Government returned to power there has been an increase of over 1,000 posts in the technical grades, with slightly in excess of 200 new technicians and a couple of hundred extra jobs in Posts and Telegraphs. In the course of the present expansion programme the Minister signed a contract for the provision of digital telephone exchanges and arising from this a further 1,000 new jobs will be created in a new industry to be located in this country, CIP Alcatel. Linking up to this development it is tremendous to see an Irish company in Athlone, LM Ericsson Ltd., getting part of this contract. Arising from that a 12,000 square foot bay is nearing completion and there will be 30 extra engineering jobs. In the development of modern technology which forms part and parcel of the provision of these services it is vital that Irish-owned firms be given every possible opportunity to become involved and get part or all of the contracts.

The Minister was very wise to put on exhibitions in Dublin, Limerick, Letterkenny and Longford where imported telecom equipment, valued at about £7½ million, was shown. It encouraged local home-based industry and new industry to explore every means possible to see if they could produce this equipment at home. The IDA and any other agency involved should encourage Irish industry by way of investment and so on to maximise the potential involvement they can have in present and future development.

There are a lot of employment opportunities involved as far as the Department are concerned. With the amount of work that lies ahead there would be a lot of jobs in the private sector which should be given here at home and not in France, Japan or other countries that have moved ahead of us in this field, in which, with extra help, we could well compete. We should be given every encouragement to do so.

There is no doubt that development in the telecommunications area puts more pressure on the postal service. The computer area and electronic media can replace the typed or written word. The Minister has responded to this change by setting up a special section in the Department to examine the postal area. The question of express delivery service is being examined. I am sure it will be possible in the not-too-distant future to have inter-city, inter-county and international express services where for an extra charge a person can be guaranteed delivery after a specific time and date. This will be of vital importance for business.

As regards the banking service and bank giro, there are well-trained personnel who are well equipped to develop this into a wider range of services which would compensate for losses in existing services which development can help make obsolete. The Department should take a lead and expand services such as the provision of special stamps to facilitate people paying ESB or other bills. Another area which has been established since the Minister took office is the planning unit in the Department. It is not too early in the context of the number of people employed and role the Department have to play in the provision of services——

The Deputy is getting into the administrative area of the Department. We are only dealing with the Supplementary Estimate and all these matters could be raised appropriately on the general Estimate.

I am sorry if I strayed. I was merely endeavouring to stress the importance of having a section in the Department which would continually assess the needs and which would be in a position to advise the Minister on the type of plan and progress that would be required for the future.

An important aspect of the development as far as I am concerned has been the degree to which those in the Department have applied themselves to the new targets set by the Minister. It is to be welcomed that many people in the engineering and technical end and other areas of that Department now see themselves in the driving seat because of the provision of infrastructure, which is the key to a lot of this development throughout the length and breadth of the country. In many ways they see themselves for the first time as a most effective link in the chain of development and they play a very strong role here.

I suggest that the Minister consider devolving as much authority as possible to regional and outlying areas in the country. All of us from time to time have considered that there was — and there is no doubt that there is — local ability, capacity and initiative frustrated by the extent to which power is centred in the major areas. It is vitally important in a development programme of this size that as much authority as possible is given to the regions and local areas to encourage the people there and maximise the part that all of those people in the technical areas throughout this Department can play. I ask the Minister very specially to consider the ways and means of ensuring this. It should not always be necessary for somebody in the west, midlands or south of this country to have to make direct contact with Dublin offices when alternative facilities closer to the home and to where the problems are could be better utilised and give a speedier reaction and considerably less bureaucratic build up.

In this context, up to now, because the best telecom facilities were in the major centres, many outlying areas in the country did not benefit and were unable to attract the kind of development that would be possible if these better facilities were available in those areas. Every £ spent by this house for speeding up the provision of fully equipped networks around the country is well spent and ensures that many people in the west, midlands and south ultimately will have opportunities of jobs nearer to their homes.

That is all I want to say. I re-emphasise the way being travelled by this Department to encourage everybody concerned, including the staff at all levels, to go on doing a very good job. I pay tribute to the Minister, his Minister of State and his staff for the part they have played in ensuring that the people of this country have the opportunity of the best and a first-rate telecommunication service for which I believe they are prepared to pay and to wait in cases where it is not possible technically to have it quickly. As long as the Department and the Minister are making the best effort possible the Irish people will be satisfied that the reins of responsibility are in the right hands and that the contribution being made by this Government in this vital area is the greatest ever made in the history of this State. I am glad to have had the opportunity to say a few words in praise of that effort and to exhort all concerned to keep up the good work.

I take it that the Minister of State is just making a contribution to the debate and that he is not concluding.

That is so, a Leas-Cheann Comhairle. First I want to thank the Members of this House on both sides who in honesty see the efforts that our Department are making under most difficult circumstances to bring a very fine telecommunications programme into line. This is my opportunity to express appreciation to the staff of the Department from top to bottom, right through the administrative and technical, for the tremendous efforts they have made this year to meet the stringent programme we have laid out for them. It is encouraging to see that their goal is being achieved, and their goal is our goal. The previous speaker, Deputy Smith, and the speaker before him, Deputy Moore, reflected my opinion. I listened for a few moments to the contribution from Deputy Hegarty and even he acknowledged that no effort was being spared to achieve this target.

Some of the things said here today by speakers from the Fine Gael party and by Deputy Corish of the Labour Party left me a little in awe because the Minister's priority and mine at this time is to give employment, good employment, particularly in the technical skills. It is to ensure first and foremost that the number of staff needed to achieve those targets will be provided if at all possible. Next years target is a very tight, big target which will take the total ability of all the staff of the Department, particularly the technicians. When employment of a technical nature is given to people it is important that they have clean and comfortable working conditions. Our building programme is geared towards this end and engineering headquarters are under construction throughout the country in order to provide suitable places of work for these technicians. Some of them have been working in conditions which are far from adequate. It was Government policy to embark on this very costly programme.

Deputy Deasy made certain allegations about trainee installers with which the Minister will deal in more detail than time allows me. We were faced last July with a shortage of staff. There were 2,500 applicants for positions as trainee installers and 1,200 passed the first test. Two other tests had to be carried out, one by the Garda and one by the doctor. However, in July sufficient numbers had not qualified in all three tests and it was not possible to take them in order. Taking into account that all 1,200 people would be taken on to the best of our ability throughout the year, I made the decision that anyone who had passed all three tests should be given immediate employment because staff were urgently needed in the Department. We took on 671 people and employment has been offered to another 240. The number waiting to be called is 289. It amazes me that Deputy Deasy would come into this House and make such allegations about certain points in the system of calling individuals for employment. He should know the facts. I should be surprised if Deputy J. Burke from Roscommon fell into the same trap.

Deputy Deasy was quoting from The Relay magazine.

We will give employment to 1,200 trainee installers within 14 months. We faced a situation where all three tests had not been passed by all the applicants and we employed those who were available, in the knowledge that the remainder would be employed when the results of the tests became known. We have carried out this plan and only 289 applicants are waiting to be offered employment. Deputy Deasy might have been referring to the time of the Coalition Government in 1975 when an embargo was put on the employment of any extra trainee installers, leaving us with a shortage last July. The Minister will explain the situation to Deputy Deasy. His allegations were ridiculous.

I am surprised by the Minister's attitude because Deputy Deasy was quoting from The Relay.

He also quoted information he had from within the Department.

I suggest that this matter should be left to the Minister. I was given a certain responsibility by the Minister and I had to act. I do not know what Deputy Mrs. Burke would have done in the same circumstances.

We must acknowledge that male and female telephonists have been working under great difficulty. They have had a very tough summer because they were asked to work in very bad conditions. However, these conditions will be improved in the coming year. I thank them for their endurance and patience at a very crucial time.

Deputy Donnellan alleged that I had gone into hiding and he was concerned about bad services in County Galway. It amazes me that he and other speakers opposite have changed from talking about the absence of telephones to talking about bad services. Deputy Donnellan often asks question in this House and I have told him the facts. I was not in hiding; I was about the very important business of the Department. I regretted that I could not be here but this House was in the very safe hands of the Minister who was able to deal with any Deputy making wild allegations.

Deputy Donnellan said that nothing is happening in County Galway. I do not wish to be parochial but in the face of this allegation I am entitled to put forward a defence. A new automatic exchange was opened this year in the Aran Islands, the first island exchange in the country. We are spending £1.1 million in Clifden on a new telephone exchange and engineering headquarters. In Galway city we are spending £8.2 million on a new exchange and district headquarters. We are about to lay the foundation stone of a new exchange costing over £1 million in Athenry. In Ardrahan we are switching to an automatic exchange at Christmas. A new automatic exchange is being installed in Kinvara and work is about to begin. A new exchange costing £1.1 million has been completed in Tuam and a new engineering headquarters is about to be started. In Ballinasloe work on a new engineering headquarters is in progress. As well as that, we were lucky enough to be able to give a contract to Northern Telecom in Galway city of approximately £1.1 million for equipment to be used in the telephone installation programme. On the computer side we have given a contract worth approximately the same sum to Digital Limited in Galway city. These are the facts about what this Government are doing for Galway.

The Minister might tell me about Roscommon now.

I have given some of the facts and can, if necessary, give them village by village. Deputy Burke was at the laying of the foundation stone of the telephone exchange in Castlerea. I was courteous and kind and I invited the Deputy, and no nicer person could we invite. In a matter of weeks I will be inviting the Deputy to the laying of the foundation stone for the new area engineering headquarters in Castlerea and I am sure she will accept and come and be happy with the progress.

I would like to see it built.

We cannot build it in a week.

What about all the people waiting for telephones in Roscommon?

The Deputy knows as well as I do that I have not the records for Roscommon, but I will get them. Most of the county of Roscommon is under the engineering headquarters in Galway and our district engineer in Galway. I have not got the figures because I did not know the Deputy was going to ask me, but if she asks me I will give them to her.

That is just a resumé of some of the facts concerning County Galway and I will not hide behind those facts for Deputy Donnellan or any other Deputy in the House.

There is another point which is very important and which Deputy Smith referred to. That is the new aspect of our efforts to try to keep the balance of payments in proper perspective, particularly in our Department. With the Irish Goods Council we arranged an exhibition of some of the imported products. About £7.5 million worth out of the tens of millions of pounds worth that could be imported, and has to be imported at this time for this installation programme, was put on display. We brought that exhibition to Dublin, to Limerick, to Letterkenny and to Longford. We intend to show it to industrialists around the country so that we can make these industrialists, big and small, aware of the volume of input that they could have in this programme.

We are delighted with the success so far. But we will never be satisfied with it until we can manufacture here all of the products which go into our installation programme. This exhibition has been welcomed. It will take a while for it to have any effect because people need time to examine it and do costings, but it is our intention to ensure that whatever can be kept at home for the Irish workers will be kept at home in this development programme. We look forward to taking this exhibition to the remaining districts as soon as possible. It is our intention to see this through to its conclusion. All things being equal we will give contracts to existing industries, and indeed to industries starting out, in order to keep Irish workers here. We will show this range of products to any industrialist who wants to see it if Deputies will encourage the industrialists in their districts to do so. I say this because we would like to see the resulting increase on the barometer of employment.

Deputy Moore mentioned the question of stamps and the postal service. We are encouraged by the improvement in this. The latest figure I have is that we are dealing with over one million postal units per day. The service has returned to a reasonably good level. Our aim is to improve it and we have, as Deputy Smith said, set up a section in the Department to find out where we can effect further improvements in that service.

There is another branch of the service which, though it is mentioned here in the Estimate, few people know about. That is the philatelic section. This section in the Department is growing. We intend to try to interest the school children of the country in philately nationally and internationally. Apart from the financial return to the Department that would be a very good development from the point of view of the improvement of the intellect of the child. Our sales in philately are improving substantially and a very sound foundation to the Department's philatelic section is being laid. The issue of our commemorative stamp is being recognised throughout the world as a sound and logical programme from the philetelist's point of view. If we can interest the children of the country in philately we will be doing a twofold job in that we be educating them and giving them an interest that will be with them for their lives. As and from now we will be focussing attention on this.

Another point mentioned by Deputy Moore was in relation to stamps for television licences so that people who may not be able to pay the whole amount at one time could save during the year for their television licence. Let me empasise that people who may find it difficult to pay this sum of money at once will find such a system in operation at any post office and this will help solve the problem of the payment of television licence fees. When the cost of a television licence is broken down it works out at about 12p per day. For this, two TV channels and three radio wavelengths are available. That is not bad value. It is just that the manner in which the fee is collected makes it seem an astronomical sum. I recognise the point made by Deputy Moore. I am sure now that he is aware the licence fee can be paid by way of a savings stamp programme, the difficulty will be overcome.

In conclusion, I want to thank any of the Members of the House who have complimented us. We are not the ones to be complimented but rather the staff of the Department of Posts and Telegraphs who have worked tremendously hard. It is important that their work has been brought to fruition in many fields. Agreements have been concluded in all areas of the labour relations field, the most recent being in the stores branch of the Department where a new agreement was overwhelmingly accepted. I want to thank the negotiators for the way they turned their attention to this important matter. We look forward to a progressive 1981. We have a very enthusiastic programme laid out which will take the energies and ability of every individual in the Department to bring to a conclusion.

So many issues were raised here today by so many Deputies that it would be impossible for me to deal with them in the very compresensive manner I would like. Many unsubstantiated allegations were made and many reflections cast not alone on me but on my Minister of State and on the entire staff of my Department. I do not intend to pass over them glibly and that is why I am saying at the outset that I intend to give a comprehensive answer to every issue raised in this debate.

The Minister has 90 minutes.

And I intend to take every minute of it. May I take this opportunity of thanking all the Deputies who contributed to this debate and to say it is obviously a reflection of the interest Deputies and the general public have in seeing the progress that is, and has to be, made as an absolute necessity in the development of telecommunications.

Deputy Deasy, the Fine Gael spokesman, came in here today and started off, as glib as usual, without any back-up evidence or researched information, and tried to throw up unsubstantiated allegations and statements and cast a reflection on what has been achieved this year and during the past three years of Fianna Fáil Government. He said he wanted tangible evidence of what had been achieved and then he tried to put the record straight about the previous Government in office. He chose selective statistics, but anyone can do that. I could pull statistics of the air but I am not interested in giving one side of the argument or in running away from the type of evidence that has been produced here. I deal in facts, not fairy tales.

Deputy Deasy said you cannot fool all the people all the time; you may succeed in fooling some of the people some of the time. Let me put it on the record in answer to Deputy Deasy, that I never attempted to fool all the people all the time or any of the people any of the time, because I have been around long enough to know that the Irish people have enough intelligence and will not be fooled. If he attempts to fool them with the type of statements he made here today, he is only fooling himself. I thought that at this stage in opposition he would have learned his lesson, that he would have learned it recently in Donegal. To come here today and say nothing has been done, nothing has been achieved, and that there is no evidence that anything was achieved, is absolute rubbish and nonsense and he knows it as well as I do.

It is interesting to note that for the first half of this year Deputy Deasy and the Labour Party spokesman referred to what they called my euphoric address to the Fianna Fáil Ard-Fheis. I am quite happy to go back to that statement and to stand over every statement made at that Ard-Fheis. I will stand over them on any platform, defend them and produce facts and tangible evidence. When did the facts emerge? Last week in this House, when I was asked in a parliamentary question by Deputy Corish, what were the installations for the first three quarters of this year as against the same period last year. Obviously Deputy Deasy had not read the answer nor had Deputy Corish.

How many of those installations were working?

I will come to that too because I do not intend to deal with this in a very brief and glib manner. I intend to deal with the installation problem, the quality of service and the whole development programme. Deputies are free to challenge any sentence or any part of a sentence they like, whenever they like. When the Opposition asked by way of parliamentary question for tangible evidence, I gave the figures and I will repeat them today.

Is the Minister aware that a technician of his Department went to a convent recently and asked to change a coin box——

The Deputy is not entitled to interrupt unless it is on a point of order.

When Deputies begin to jump up from their seats there is obviously something wrong, because the truth always hurts.

Did she get a reply?

She will get a reply.

Not an answer, a reply.

If Deputies want to put down specific questions they should do so. Let me now give the answer I gave in this House and which the Opposition do not know about, because if they did they would not have come in here today making stupid allegations that there was no tangible evidence of what has been achieved. In the first quarter of 1979 the number of new telephones installed was 9,448; in April to June 1979, 3,508 and July to September 1979, 9,300.

On a point of order, what I was talking about is not a new applicant——

I am sorry for the Deputy's trouble. I know this is hurting, but——

A moment please. Deputy Burke cannot interrupt. She is entitled to raise a point of order, but what she is raising now are not points of order. The Minister should not be interrupted at this hour of the evening. Nobody was interrupted all day.

It is a point of order, because this telephone was supposed to be installed——

That is not a point of order.

I will be only too glad to give the Deputy any information she requires, but please listen to the facts. I will repeat the figures I have already given. In the first quarter of 1979 the number of new telephones installed was 9,448; in April to June 1979, 3,508 and July to September 1979, 9,300. In 1980, the year of fantasy as the Opposition call it, in the first quarter there were 13,304 installations; April to June 1980, 15,266; July to September 1980, 16,135. The totals for the first three quarters of 1979 were 22,256 and for the same period in 1980 44,744.

On a point of order——

Is there any more tangible evidence wanted?

None of them was installed in my constituency.

Does Deputy Burke want to raise a point of order?

How many of these were installed in County Roscommon?

That is not a point of order.

I know what is going on in County Roscommon and I shall be glad to tell the Deputy. I was asked for tangible evidence. Does the Deputy want any more tangible evidence than that? It is very interesting to note the way Fine Gael looked at this problem throughout the year. For the first seven months it was all fantasy, all promises but, as the year wore on and as the message filtered down the grapevine, and, as they made inquiries behind the scenes, they realised it was not fantasy. Last February, I stood up in a euphoric, theatrical way at the Fianna Fáil Ard-Fheis to make these predictions to set targets for the Department of Posts and Telegraphs — targets that had never been set before, no Minister had stuck his neck out and said: "That is what I am targeting for; I am prepared to stand over it". After the Ard-Fheis, I said I would sit in the same chair 12 months later and answer for my actions. I am quite prepared to do that. Deputies have got the tangible evidence they asked for.

Deputy Deasy said the sins of the past were all Fianna Fáil sins. He went through the sixties and he quoted a small amount of money that was put into telecommunications by successive Fianna Fáil Governments. I accept the figure was not very big. What he failed to relate it to and did not bother to find out — because it would not have suited him to find out — was that supply was meeting demand right through the sixties and early seventies. I admit that in late 1971 and 1972 demand increased and supply was not able to meet it. He trotted out evidence about miles of trunk cable being installed in the term of the National Coalition Government as being the answer to everything. It shows what little knowledge and appreciation he has of what makes up a national telephone network.

In contrast to that, Deputy Hegarty showed great appreciation of the magnitude of the problems and what needs to be done in every facet of the network. He went to the trouble of finding out. During the term of the National Coalition Government demand exceeded supply by approximately 21,000. Opposition Deputies have the audacity to ask why all the problems are not solved today. Since I came into the public arena, I have never said that I can solve this problem overnight. I never ran away from it. I always admitted what the size of the problem was, what action I was taking, how I was planning it, monitoring it, setting the targets and how I intended to achieve them. Opposition Deputies ignore all that because they do not want to find out what the nitty-gritty is about. Their answer to the whole situation in the terms of the National Coalition Government is that there were miles of trunk cable. They quoted figures in money terms.

I am sorry Deputy Deasy is not here to be educated. To develop a national network, and to improve the capacity to take the demands being made on it, both in installation and in quality of service, one starts with the acquisition of sites for building. Then one sets about putting up the buildings and ordering the equipment. Then one sets about the trunk cabling, the local cabling and, when all that is done, it is knitted together and you are then in a position to put in more telephones or give a better quality service. They confused the issue by saying they put in so many miles of trunk cabling and so much money into it. What was that going to answer? The most important part of doing all that work is, first of all, to have the money and, secondly, to have the human resources to do it.

What happened in relation to the human resources during the period of the National Coalition? I did not bring this into the debate. I opened very timidly with a nice, straightforward statement of what the money would be needed for, how it was being spent and produced tangible evidence to show that the Government not alone are committed but are going to keep pace with this development programme and will provide it in a difficult economic year, almost £50 million extra, although the Appropriation Account brings this down by £23.5 million. Nevertheless, that sort of money was going to be committed, if it could be spent it was spent. The Government stood behind the expenditure and they will continue to do so.

Let us take the other facet of what happened during the National Coalition term. From 1975 onwards there was a ban on recruitment. How could any Minister for Posts and Telegraphs, if he was looking at the facts and realising that he was seriously behind in meeting demands for telephones, expect to compete with that situation by banning recruitment from 1975?

When people are taken into the service, they have to be trained. Accommodation has to be provided for them and it is only when their training period is over that they are in a position to take their place in making a good contribution to the installation or the construction of the network. When my predecessor, the present Ceann Comhairle, came into office, he had to start recruitment that should have been done three years earlier.

The worst feature was that there was a ban in relation to special pay increases. One does not have to be Minister for Posts and Telegraphs to know that the troubles that beset the Department of Posts and Telegraphs was that ban on special pay and on recruitment. Whatever morale existed within the Department was killed by not giving them the human resources to do the job and by not giving them pay which they richly deserved to do the job in one of the most vital sectors which was needed to develop the economy——

It took a strike to make the Minister do anything.

What was the root cause of the strike? It is a well known fact that it grew out of the frustration of people who were not given the opportunity under the C & A scheme to negotiate what was rightfully theirs.

It was the first strike in 50 years.

I accept that, because they were deprived of the opportunity within their own C & A scheme to look for what was rightfully theirs and when the real heat came on it was pushed aside. The present Ceann Comhairle inherited a situation that was at boiling point and at frustration point, not alone in the postal service but in the engineering service as well. Inevitably trouble broke out. You cannot deprive ordinary working people of what they genuinely feel they are entitled to and from airing their case at arbitration. That is a recipe for trouble, and trouble erupted. He inherited that situation, a ban on recruitment and a ban on special pay increases which had to be lifted. He started recruitment in 1978. Then the problems of the industrial relations side broke out. This is not the place to go back on the nitty-gritty of what happened. I am not a man to look back but when I was challenged here today to look back I was prepared to turn the pages of history. The pages of history in the telecommunications development in the eighties will be a different history, it will be a success story. If you want tangible evidence you have it. To come in here with a half-baked story about a few extra miles of trunk cables and a few million pounds and which ignores the buildings, the sites and the equipment is no answer to the problem.

Debate adjourned.
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