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Dáil Éireann debate -
Thursday, 12 Nov 1981

Vol. 330 No. 11

Supplementary Estimates, 1981. - Vote 45: Posts and Telegraphs (Resumed)

Debate resumed on the following motion:
That a supplementary sum not exceeding £24,504,000 be granted to defray the charge which will come in course of payment during the year ending on the 31st day of December, 1981, for the salaries and expenses of the Office of the Minister for Posts and Telegraphs, and of certain other services administered by that Office, and for payment of certain grants-in-aid.
—(Minister for Posts and Telegraphs).

When we broke for Question Time I was dealing with specific matters raised by the Deputies who contributed to the debate. Deputy Killilea asked about new services and was at some pains to suggest that a PR exercise had been mounted by myself and the Minister of State to take advantage in a shoddy way of the innovative thinking of my predecessor and his Minister of State. Of course, we would not do any such thing. All we did was to announce the new services and to make sure that they will not be just thoughts in the minds of Ministers and Ministers of State but will become practical and attractive realities for the public.

The first to come into operation will be the post bus. Deputy Killilea asked me to give details of what this will mean. I gathered from his earlier remarks that he was fully au fait with what it was, and that it was one of his innovations. I am glad he now admits it was not and that it is an innovation. I take pleasure in telling him what it consists of and hope he will agree that it is not a PR exercise but an exercise in enlightening Deputy Killilea.

The post bus will be a service to carry passengers as well as mail in rural areas. I am glad Deputy Daly is here because it will be introduced initially in County Clare. Why County Clare I do not know. Perhaps it is a good area for a pilot scheme. The initial service will run from Ennis twice daily through Ennistymon, Lahinch, Lisdoonvarna, Corofin and other intermediate points. There is a familiar ring about those names which recalls the words of a certain popular song. Perhaps that is the reason why this route was chosen.

There is no stop in Lisdoonvarna,

There could be a demand for it in Lisdoonvarna too. It might serve a particular need there in bringing people and mail to Lisdoonvarna. It will run on a circular route from Ennis through these towns and back to Ennis twice daily. It will be a minibus bringing the mail and there will be room for a certain number of passengers. These towns are not served at the moment on scheduled routes either by CIE or private operators. It will be an entirely new service. We hope it will be attractive. It could fulfill a need. The fact that it is a circular scheme means that people in Lahinch can meet the morning bus and come into Ennis and get the evening bus back home. The same applies to the other areas to be served. We hope it will be on stream early in the new year — in February or March at the latest. We will be watching it carefully. I am sure Deputy Daly will encourage people to use it. If it is a success, it will be extended to other parts of the country where it would be suitable.

We are working on the other new services, the express post and the Fax post. When the staff arrangements are made, they will be implemented as soon as possible. They are attractive schemes. Like myself and Deputy Harte, Deputy Killilea and Deputy Reynolds are anxious to see the Post Office, the oldest public utility with a great tradition and a dedicated staff, restored to its position of pre-eminence as a mail carrier and purveyor of messages generally. We will encourage the new board to take all possible steps to introduce as many new services as they want to. That will be the general attitude towards the postal service. I share Deputy Killilea's wish to see new attractive services provided by this public utility.

What about the giro?

I will come to that.

How soon is the post bus starting?

February-March. The question of giro is not really a matter for me. It is a banking matter and therefore a matter for the Minister for Finance.

I do not accept that.

The Deputy has to accept it because it is a fact.

I do not accept that it is a fact.

Whether or not it is introduced will be a matter for the sanction of the Minister for Finance. Essentially it is a banking service. I am afraid that both he and I must put up with that situation. It is the legal position. No doubt it is a service in which the new board will be deeply interested when they are considering the role of the Post Office and how services can be expanded. I am confident that such services as Post Office Giro and possibly enhanced services and facilities through the Post Office Savings Bank will have their attention also. The board will have my full support in regard to the expansion of any operations in these areas.

They might do better if they did not have the claws of the Department of Finance on them.

It is not a question of interference by the Department of Finance but that Department are concerned with banking licences. The Central Bank, too, have a role in this sphere. If they agreed to the service being provided, it would be carried out automatically after that. There is no interference in the day-to-day running of the service.

Deputy Killilea mentioned the question of telephone accounts and in that context the question of the decentralisation of telephone sales at sales offices. He must be aware that gremlins can find their way into the system and that this can lead to accounts being puzzling for subscribers. But I take his point that these problems have to be sorted out on a centralised basis and that this is somewhat less personal than a situation in which a subscriber could go to a local sales office and talk the matter over with someone there. However, I am glad to be able to tell the Deputy that the move towards decentralisation is something on which we can find agreement. The moves are in arrears because of the problem created by divergent staff views. The offices concerned would be on the telephone side and would be manned by members of a particular staff association, but opening new offices in a town in which there is an existing post office can introduce other staff associations. In that regard there are some teething problems to be ironed out. To this extent discussions are going ahead and the offices will be opened as soon as possible.

Is the Minister in a position to give us a date in this respect?

I would not like to forecast a date at this stage but I assure the Deputy that I agree with him on the need to press ahead with the matter as quickly as possible. When the board are set up the question of where they wish to have sales points will be considered by them. Having regard to their commercial mandate I am sure that they will wish to have a good number of sales points.

The Department propose to open eight sales centres throughout the country. This would leave them in a position to deal at those centres with all queries relating to telephone accounts and that will be an advance on the system that is in operation now.

Is the Minister in a position to give us details of the various locations?

I do not have those details here.

Is the Minister sure that there has not been an effort to increase the number to nine? Perhaps the Minister should look over his shoulder.

I would not object to there being one in the area the Deputy has in mind. It is an isolated area and the Deputy will understand that Ministers of State tend to be parochial in such matters.

The former Minister of State was never parochial.

Deputy Killilea raised the general question of the embargo. I shall deal with that question in my remarks about the Supplementary Estimate in general. In that connection the Deputy asked about trainee instructors and about the recruitment of labourers. The position is that no labourers are being recruited because of there not being any vacancies. All the vacancies were filled in the first half of the year. However, the Deputy can be assured that any vacancies that occur will be filled with the same expedition as was the case in the first half of the year. Trainee technicians will be recruited in the normal way. The Deputy may have noticed the routine advertisement in the newspapers during the week by the Civil Service Commission seeking trainees. The regular recruitment to ensure adequate staff for the continuing expansion of our development programme will be continued.

What about the trainee installers?

These will be recruited as they are required. The Deputy may be aware that a large number of posts of trainee installers were filled but there were some disturbed views from the union side about taking people from the list that came in. In order to satisfy everybody extra numbers were recruited so that those who were first on the list but who were not picked first would subsequently be recruited. I mention that in order to make the point that we have more than sufficient trainee installers.

The Minister is not telling the truth.

Deputy Killilea referred to the "10" Exchange in Bantry. The position in that regard is not as he stated. There has been a reversal of the decision to close down such exchanges. The question of all of these central exchanges was reviewed and it was concluded in the light of local circumstances—in particular we were concerned about the ability in the short term of the designated automatic exchange in Cork to handle the Bantry traffic—to retain on an interim basis some operators at Bantry and to retain the "10" service but routed in another way by way of experiment. When we ascertain how that works the same procedure may be applied to other centres in which there are operators but which are on the list for closure. Each exchange will be considered in the light of the circumstances of the area but the one at Bantry was the first to come into focus in terms of time. What we learn there may be of use to us in what is a difficult industrial relations problem. In respect of all the exchanges concerned we are trying to handle the situation with diplomacy and tact.

That applied also in the time of the Minister's predecessor.

While keeping in mind the needs of the staff we must have regard to the fact that the whole point of the exercise is to enhance the efficiency of the service.

The Deputy raised the question of the Portumna exchange. I thought he was being parochial when he talked not of county boundaries being breached but of provincial boundaries being breached with the connection of that exchange to Portlaoise. We are talking about the same country, about this small island.

The Minister should try explaining that to the workers.

If there is no reduction in service and if staff are not to be transferred or affected in any way, it hardly matters where the plug is plugged in. The Portumna exchange will now be parented on the Birr exchange but this will not affect in any way either staff or subscribers. No part of the Galway district is being transferred to Portlaoise. I hope that news will make the Deputy happy.

The workers will be at the Minister's door on Saturday night next.

If we were to parent the Portumna exchange to a Galway exchange the cost would be £100,000.

I do not believe that.

That is the advice available to me. Having regard to the justified praise the Deputy has given to the staff of the Department of Posts and Telegraphs they would hardly advise me wrongly. The Deputy is reflecting on the integrity of the advice they have given me by doubting the information with which they supplied me. I accept the figure of £100,000.

The Minister should check that figure.

The point is that, having regard to the scarce resources with which we have had to deal since coming into office, I am not prepared to waste that amount.

I turn now to telephone kiosks, a subject near to the Deputy's heart. There is a commitment to install 800 kiosks over the next three years and I share the Deputy's view that very often in a remote rural area a kiosk can be a great social amenity, although its financial viability might be questionable. Unfortunately we must have regard to the financial viability of kiosks and certain commercial criteria must be met before they can be installed. We could not afford to install them unless there was a prospect of a commercial return.

The Deputy spoke about promises and referred to the Bantry exchange. I thought this a little ironic when I considered the promises he made prior to the election about kiosks in Galway, many of which did not come within the criteria laid down and which would have been erected for what I can politely describe as social-political reasons.

I am glad the Minister put the social reasons before the political ones.

That is because of a high regard for the Deputy. I am sure he was not motivated solely by considerations of an impending election. I am glad to tell him that the kiosk on Inishmacateer has now been approved and a letter is being sent to him on the subject.

The Deputy raised the matter of the subscriber carrier system. This is a technical device to enable more connections to be made on one telephone cable in order to make better use of the lines within that cable. Substantial quantities of these have been ordered. They are now being used extensively and will continue to be used on such a scale to ease the backlog of applications for connection.

The Deputy also mentioned multi-channel systems for television. Letters of intent have issued in regard to Cork and Galway and I am not anxious to issue any more until we see how matters develop in these two areas. Cable systems will require a high level of investment and a great deal of expertise. Those who make the heavy investment required may find it in jeopardy if the quality of the picture is not good. Subscribers who enter into a contract may not wish to renew it in such a case. I am not anxious to proceed further until those two areas are serviced and we can see how the system is working. After that it will be a matter of drawing up a priority list based on population centres and there will be organised competitions to see who wishes to undertake this commercial risk in non multi-channel areas.

I have indicated a certain philosophical difference with my predecessor as to the nature of local radio and by whom it should be controlled. I feel it should be non-commercial and that there should be a community input. I am at present considering how that is to be organised and I am meeting various groups who have an interest in the matter. It should be community controlled and for the benefit of the community. We do not want more of what we have; we want a change in style in radio broadcasting. I cannot at this stage give a date but I would hope to bring proposals before the Government during the second month of the new year and to introduce legislation before Easter.

I think there will be a disagreement between Deputy Killilea and myself as to whether the new post office in Crettyard sanctioned by him when Minister of State is sited in the best place. There is considerable local opposition to the new site on the grounds that it is inconvenient and leaves part of the area served by the old post office at an unusually long distance. We must have regard to the wishes of the people in these cases because the post office is there to serve the community. If it does not do so properly we should not be inhibited from putting a second post office to serve the neglected area. At present I am having the scene examined with a view to selecting a site for another post office to restore to the citizens of Crettyard the facilities they enjoyed until my predecessor took them away. That is democracy in action.

I had respect for the Minister until I heard that.

Our aim should be to serve the people and not to put post offices where it suits the system.

The people there did not even answer the advertisement about the post office. I am surprised at the Minister.

The Deputy was less than considerate of the views of the people when he agreed to the siting of the new post office. I want to redress that omission.

The Deputy was disappointed because he felt the issue of the Hoban stamp did not receive enough publicity. This was the first joint issue between ourselves and the US Post Office. Perhaps he was disappointed that it did not receive more attention from the media but there was a lot of publicity in the specialised stamp collecting world. There were advertisements in magazines in Canada, Great Britain and Germany and this was additional to the normal publicity regarding new stamps. Colour transparencies were sent to the three major television networks in the US and to RTE and black and white photographs, together with a press release, were sent to the major US newspapers. A special presentation album containing the Irish Hoban stamp was sent to the Irish Ambassador in America for presentation to the wife of the President and the US Postmaster General at a special ceremony in the White House. Special bulletins were also sent in connection with the Irish promotion in a New York store. It was unfortunate that the US Post Office were not able to issue their stamp simultaneously with ours.

I would like to take issue with the Deputy regarding the visit here of the US Postmaster General. We are very pleased to have such a distinguished visitor and I should like to put on record our appreciation of his assistance in this joint stamp project and in the postal scene generally. He is making his experience and advice available to the new postal board, for which we are very grateful. He was accorded the proper welcome according to normal protocol. I had the pleasure of showing him hospitality. He was also a guest here in the House for a formal presentation. Therefore, I have to reject the Deputy's suggestion that he did not receive the honour he was entitled to.

The Deputy asked about the postal museum. It is proposed to open it next year. Obviously, benefits will flow from that. Both he and Deputy Reynolds raised the question of stores. They said there had been a cutback on the issue of stores for the telephone development programme. I am glad to tell the Deputy that stores are freely available. The position is much better than it was. Obviously one cannot have an immense amount of equipment in all stores at all times because that would tie up a huge amount of money. Shortage of money to buy stores has not been a problem, though occasionally there will be shortages of particular items in particular stores. Because of the size of the operation that is nearly inevitable, but there is no overall shortage or squeezing in the important area of stores. Stores are basic to the speedy and orderly development of the telephone expansion programme, and this Supplementary Estimate is designed to ensure that.

One public demonstration of this will take place in Athlone in a couple of weeks when the new digital exchange will be opened, followed by another such exchange in Kells. Thereafter, there is a planned programme of digital exchanges to be opened through 1982. These exchanges, which will provide the very latest in telephone technology, will bring immense improvement in the variety and sophistication of the services that will be available to the public. The development this will bring will be immediately perceptible. I hope that from now on the perceptible improvement in our telephone service will do a lot to restore confidence.

Deputy Reynolds asked about mobile radio telephone. I am glad to tell him that tenders were invited some time ago. We are awaiting the closing of the tender date after which tenders will be examined and a contract awarded in due course. The same Deputy asked about a computerised directory inquiry service. There were industrial problems in this area but I am glad to say these appear to have been cleared up and I hope that the computerised directory inquiry service will be in operation in two to three weeks. It will bring immense commercial benefits with it and it will be a relief to staff because instead of having to pull out the directory and thumb through it they will be able to press a button and the information will be flashed on a screen and will be available immediately for subscribers.

Deputy Reynolds criticised the second paragraph of my statement in which I referred to the general financial context in which the Supplementary Estimate was required. He said it was unnecessary. I felt it was necessary to refer to the current deficit situation last July so that a Supplementary Estimate involving an important piece of financial expenditure could be seen in the overall context. The Deputy queried it as being merely a propaganda statement inserted gratuitously. That is not so. It was necessary to set the financial scene in which we are now coming to the House for money, and I was just explaining to the House why it was necessary.

As I said in my opening statement, the current deficit at the end of July — the borrowing for current purposes — had reached £457 million. That was almost 90 per cent of the target for the whole year. Deputy Reynolds wanted to know where the figure of more than £900 million for the whole year had come from. Clearly, if you have £557 million gone by 21 July, and that is 90 per cent of your target for the whole year, you must ask what will you be doing for the rest of the year. It is a fair assumption that if you did not do anything about it you would have to borrow the same amount again in the second half of the year, unless corrective action was taken. That corrective action was taken by the people in the election, and having regard to that mandate for the Government, that corrective action has had the effect of curtailing spending and it has also had to encompass some taxation, unfortunately, so that the runaway ship of the nation's finances could be brought under control again.

Deputies Reynolds and Killilea said that Supplementary Estimates are not new in the Department of Posts and Telegraphs, a big spending Department. I take that point which has a certain validity, but there are items in this Supplementary Estimate that do not come within a contingency character. They are items which should have been foreseen because they had occurred year after year for many years. For example, the biggest item is in Subhead A which deals with salaries, wages and allowances. We are seeking an extra £20.6 million under that heading. I would point out to the Deputies that £20 million was cut from the Estimate originally presented at the beginning of 1981. When the 1981 budget was brought before the House the sum of £20 million had been cut in respect of salaries, wages and allowances. There is no provision in it for special payments even though, if the history of previous years had been looked at, it would have been quite clear to the Minister at the time and to the Minister for Finance at the time that that figure would be necessary.

That £20 million included £10 million for overtime. Overtime is not something new in the Department of Posts and Telegraphs. The Deputies were aware then that there is a heavy incidence of overtime in the Post Office, necessitated by the need to continue the expansion of the postal and telephone services and to deal with contingencies of the type Deputy Reynolds referred to, such as the incident in Clare Street some time ago when Dublin Corporation flooded the underground ducts and put the telephones out of action, and a large-scale operation had to be undertaken to get them repaired, involving a lot of heavy overtime. That was not something new and it should not have been any surprise to my predecessor and his Minister of State. They should have known that the cutting of £10 million from the Estimate would have meant that the Estimate presented to the House would be, to put it in the most charitable terms, less than realistic.

Subhead B deals with travelling and incidental expenses. We require £3.75 million under this subhead because of higher costs of travelling and subsistence. I would remind the Deputies that new subsistence rates had been agreed before the Estimate but were not calculated in the Estimate. The Deputy will notice that we are looking at an original Estimate figure of £7.9 million and we are now looking for an increase of £3.5 million, 40 per cent to 50 per cent. That is not just an unforeseen contingency. It is due to deliberate underestimation. As the Minister for Finance has pointed out at regular intervals, this feature of underestimation appears through every Department and must throw a lot of doubt on the financial probity of this year's first budget.

There are interesting figures in subhead D, which covers the conveyancing of mail. The figure which was provided in the 1981 Estimate was £5.18 million. We have to compare that with the figure which was the outturn under the same heading in 1980. In 1980, the figure was £5.09 million. So, in other words, when the 1981 Estimate came to be framed the Minister was aware that the outturn in 1980 was £5.09 million and yet all that was provided for 1981 was an extra £90,000. Having regard to the increased costs for the conveyance of mails by road, rail and air it must have been quite clear that it was an unrealistic figure and, in fact, a sum of £5.4 million was sought but this was cut back. So, again, we are looking now to restore more than was originally cut back. Under that subhead also the figure in the 1981 budget in last January, February or March, whenever it was, was unrealistic.

Under subhead E — Postal and General Stores, which encompasses within it the provision for buying post office vans — the amount we are seeking is £2.2 million and the amount that was sought at the beginning of the year was cut by £2.1 million, much the same as what we now have to come in and look for. Again, this was a figure that was, to be charitable, less than real. The estimate for 1981 under this heading was £7.3 million. The previous year, the outturn was £8.1 million. So, for 1981 under this critical heading of postal vans and other postal stores, the amount was actually reduced. That was hardly realistic budgeting and certainly I will not take criticism or worries from the Deputy opposite or from his colleague Deputy Reynolds, about our intentions towards keeping the postal service and telephone service going when they actually budgeted for a reduction of expenditure in this critical period.

We go then to subhead F where we are looking for an extra £7.3 million for increased expenditure on engineering stores. This subhead is complicated because it epitomises the point made by Deputy Reynolds: what should be capital and what should be vote? I agree with Deputy Reynolds that the Estimate for the Department of Posts and Telegraphs is confused in that regard and that there are many items in the current Estimate which should be in capital. Deputy Reynolds said he was disappointed that it was not clarified and, of course, I too was disappointed. No doubt, there were good administrative reasons why it did not happen in the 1981 budget but hopefully we will be able to have this distinction made and the estimate position clarified for the 1982 budget. But, again, whether it is capital or vote, there is still a shortfall of £7.3 million, which is a substantial amount of money under the heading for engineering stores and equipment. Again, I think it is ironic that the Deputies should be expressing worry about my bona fides and my intentions towards the expansion of the telephone service when they deliberately left their own estimates short by these pretty substantial sums and when they knew they were leaving them short and presented the estimates as being real estimates. I must say they have totally destroyed their entitlement to criticise anybody else in regard to the development of the telecommunications services.

Again, referring to subhead K.3, which is only a small item by comparison with the other subheads—Office Machinery and Other Supplies—as I stated in the opening statement we need an extra £231,000 in order to meet increased rental on data processing machines and the purchase and lease of extra machines required for the extension of computerisation. Deputy Reynolds made great play about all the services being offered and the modernisation programme of the Post Office but, again, that rings hollow when we see this subhead, designed to improve the efficiency of the Post Office by making use of modern computer technology, being underestimated. It was actually cut by £270,000. The figure that the Department advised was necessary was cut by £270,000 at the beginning of the year and we are now in the position of coming in here for a supplementary estimate to restore that. We are now looking for £231,000. So as to counter Deputy Reynold's argument that the references in my opening statement to the fact that not enough was provided were political and merely designed for propaganda purposes, I have shown conclusively that they are factual, and as to his defence of the supplementary estimate on the basis that contingencies always occur—I admit that they do—I have demonstrated that the areas of shortfall in this Supplementary Estimate could not be put under the heading of contingencies, that is, something unforeseen. These were matters of historical experience that any Minister would know and indeed, his Department would have advised him, would have to be spent during the year, that these were commitments that would have to be met and yet, notwithstanding that knowledge and advice, the Estimate was cut and, again to use a charitable word, an unreal Estimate was presented to this House. That is why I am here this afternoon asking the House now to approve of these extra expenditures so that we can continue to expand and maintain the postal and telecommunications services.

I apologise for speaking after the Minister has concluded but I did miss the opportunity today.

If the Deputy will bear with me. Normally the Chair would not be in a position to allow the Deputy to make a contribution but if there is a question that the Deputy would wish to put to the Minister, such question would be in order.

Just two very brief questions: The first is the question of the Post Office hiring vehicles from private firms when they could do their own thing by purchasing under the easy purchase schemes that are available. The other question is the most important one at this time when we are talking about a supplementary estimate for the Department, that is, the service being provided. There are serious complaints by the people of the East Cork area about the service being obtained from the 10 centre in Cork. The Minister will be aware that 11 exchanges in the North Cork area are due for automation which will mean that there will be thousands more signals competing for attention at the already very overloaded Cork exchange and the case is being put forward for consideration of the retention of Mallow, which has 14 switchboards and 37 operators, for the purpose of giving a better service to the people.

This question of hiring vans in the Post Office is raised from time to time. Inevitably, vans have to be hired. There may be an urgent need in an area and vans may not be available. There may be servicing requirements and vans may have to be taken out of service and continuation of the work may mean replacement. Rather than buy replacements and have an excessive fleet, vans have to be hired. There are instances of long-term hiring where clearly it would be more economic to buy. It is always a difficult thing to quantify. In times of scarce capital it is a dilemma that faces many businesses, not just the Department: does one hire and save capital or does one try to scrape up the capital, put it into vans and deprive some other area of it? This balance has to be made and it is something we are conscious of. We try to balance all the time in favour of the best use of the public purse.

On the question of the traffic that will come into the 10 area in Cork, I take the Deputy's point. He may have heard me dealing with it in the context of the Bantry exchange where it was intended that the Bantry traffic would be all routed into Cork for 10 calls. However, we were getting worried about the volume of traffic going into the Cork exchange and have altered the arrangements so that there will still be a 10 service provided in Bantry. It is on an interim basis to see how we get on. However, obviously, we are not going to deluge the Cork exchange with 10 calls from all over east and north Cork unless we are satisfied that the Cork exchange is able to handle it. If that means postponing some of the changes that are intended in the exchanges in north and east Cork areas that is the way it will have to be until we make sure that in making those automatic we do not make the position worse in Cork. There would be no advantage in that. We are conscious of the problem and I can assure the Deputy that it will be taken into consideration.

Vote put and agreed to.
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