Helen Keogh
Question:27 Ms Keogh asked the Minister for Social Welfare the average period of time an appellant has to wait to have an appeal heard orally. [16772/95]
Vol. 458 No. 2
27 Ms Keogh asked the Minister for Social Welfare the average period of time an appellant has to wait to have an appeal heard orally. [16772/95]
28 Mrs. T. Ahearn asked the Minister for Social Welfare the waiting time for appeals to be processed; if he will agree that the delay in many cases is too long; the plans, if any, he has to reduce the waiting period for decisions; and if he will make a statement on the matter. [14531/95]
I propose to take Questions Nos. 27 and 28 together.
The average time taken to process appeals during 1994 was just under four months. Appeals involving oral hearings would tend to be above this figure whereas those where the appeal can be determined on the basis of the documentary evidence would be below the average figure. This average period includes all phases of appeals and is inflated by the additional time involved in the determination of a number of appeals where, for example, adjournments have been sought or where questions affecting the estates of deceased claimants are at issue. When the slowest 10 per cent of cases is discounted the average falls to approximately three months. A survey of appeals during the second half of 1994 found that approximately one third were disposed of within two months of being registered in the appeals office.