Dáil Éireann debate -
Thursday, 10 Apr 1997

Vol. 477 No. 4

Written Answers. - In-Service Programmes.

Máirín Quill

Question:

17 Miss Quill asked the Minister for Tourism and Trade the policy initiatives, if any, being taken to initiate in-service industry programmes aimed at enhancing employment in tourism; and if he will make a statement on the matter. [9360/97]

David Andrews

Question:

88 Mr. Andrews asked the Minister for Tourism and Trade if he will work with CERT to develop in-service industry programmes aimed at enhancing and increasing employment in tourism; and if he will make a statement on the matter. [9443/97]

Tony Killeen

Question:

92 Mr. Killeen asked the Minister for Tourism and Trade his policy in relation to training and in-service training for tourism operators and employees; and if he will make a statement on the matter. [9462/97]

Minister for Tourism and Trade (Mr. E. Kenny)

I propose to take Questions Nos. 17, 88 and 92 together.

The tourism industry in Ireland is now exposed to higher standards of consumer expectations. It is also faced with increased demand for skilled and experienced personnel. CERT is responding to these challenges through a variety of initiatives. The trainers in industry programme was introduced to support the concept of industry taking more responsibility for training at the operative level. The programme aims to produce tangible change in the quality of workplace training, to influence standards and to create a training culture throughout the industry. The focus of the effective management practices programme is to develop professional management practices in tourism and to enhance the competence of managers in meeting current and future challenges. The programme is designed to help managers to develop certain skills for long-term business success which include interpersonal skills, team building, motivation and communication skills. The objective is to achieve a more professional approach to management within companies, providing a strategic outlook for the changing and emerging trends in products and services.

CERT is also involved in supervisory management programmes which help supervisors to define their role more clearly as a support to management. Research has identified the need for this programme to meet the needs of future supervisors in the industry. It will enhance the professionalism and career opportunities of existing and potential supervisors as well as enhancing the quality of service throughout the industry.

Earlier this year at the Irish Hotels Federation conference, I announced a revised industry training support scheme which aims to provide business with grant assistance for training of employees. The scheme, which will be operated by CERT, will help business enhance their current structures and improve quality, competitiveness and professionalism in the industry through three key measures: placement of human resources — development manager; foreign language training, and new technology training.

CERT also administered a full range of short-term programmes which can be run on an in-service basis and are focused on developing quality employment. A range of technical courses are also part of this programme and includes activities such as food service, food production and accommodation.