An Post provides counter services, including payment of bills for other organisations, in competition with other providers of similar services.
From the customer's point of view, there are obvious benefits in having such facilities available, and the Code of Practice for the Delivery of Services to Customers of Commercial State Companies emphasises the importance of satisfying the customers' needs. All the State companies under my aegis are expected to continue to address the customers' needs and I am confident that they will continue to do so. Where this demands co-operation between companies in the interests of the customer, I would like to see that happen.
It would not be appropriate to intervene directly in the market for the provision of such services by directing State organisations to choose An Post instead of or in addition to other providers. State organisations should make their decisions in this area in the context of efficiency, cost effectiveness and customer convenience.