Michael P. Kitt
Question:589 Mr. M. Kitt asked the Minister for Justice, Equality and Law Reform the areas of his Department that use answering machines; the savings involved in each case; and if he will make a statement on the matter. [8742/98]
Written Answers. - Departmental Technology.
The use of answering machines is not common in my Department or its associated offices. However, the staff of my Department, the land registry and the registry of deeds do have a voicemail facility which is similar to an answering machine, on which callers can leave messages when staff are unavailable. This enables staff to respond to the caller on their return.
The use of voicemail is not driven by any tangible financial savings but rather by improvements in customer service and in efficiency.