Denis Naughten
Question:170 Mr. Naughten asked the Minister for the Environment and Local Government the plans, if any, he has to introduce a code of conduct for driving testers; and if he will make a statement on the matter. [4715/00]
Written Answers. - Driving Tests.
Denis Naughten
Question:171 Mr. Naughten asked the Minister for the Environment and Local Government the complaints procedure, if any, in place for members of the public in relation to driving testers; the plans, if any, he has to review this complaints procedure; and if he will make a statement on the matter. [4716/00]
I propose to take Questions Nos. 170 and 171 together.
All driving testers are trained in the standard procedure to be followed during a driving test; this procedure is also set out in a document circulated to testers. The procedure includes conduct in dealing with customers of the driver testing service. Testers have also been afforded specific training in the area of customer care.
A complaints procedure is in place and is followed when a complaint against a tester by a member of the public is received. The operation of the complaints procedure will be evaluated as part of the review of my Department's customer action plan.