The main source of information of a comprehensive nature on social welfare entitlements is the Guide to Social Welfare Services which is a comprehensive booklet giving a broad outline of all social welfare services. It is supported by a further range of individual leaflets and booklets giving more detailed information on each of the schemes and services available.
These are widely available through my Department's network of over 130 local and branch offices, and through other outlets such as the Citizens' Information Centres operating under the auspices of Comhairle. Information staff in all of these offices are available to inform, advise and assist customers in relation to their entitlements.
The provision of comprehensive information in a clear and simple manner is an essential element in the effective delivery of social welfare services. It remains a priority within my Department to ensure that people are made aware of their rights and advised and assisted when the need arises to avail of benefits or allowances to which they are entitled.
All developments and improvements in social welfare services are widely advertised using an appropriate mix of media at local and national level. Selective use is also made of freephone services to provide information on the introduction of new schemes or, for example, at budget time.