Vol. 529 No. 1
186 Mr. Haughey asked the Minister for the Marine and Natural Resources the e-mail address to which members of the public should send queries relating to his Department; if his Department routinely replies to e-mails sent by the public; the timescale for such responses; if e-mail inquiries addressed to officials in his Department are also processed within that timescale; and if he will make a statement on the matter. [1049/01]
There are three main e-mail contact addresses on the Department's website, viz. contact@marine.irlgov.ie; webmaster@marine.irl gov.ie; and press –office@marine.irlgov.ie. In addition, most officers serving in the Department's offices in Leeson Lane, Dublin, Michael Davitt House, Castlebar, County Mayo and Johnstown Castle, County Wexford, have individual e-mail addresses.
It is the policy of the Department, in line with its quality customer service action plan, to reply to all e-mails within two weeks. If it is not possible to reply in full within that timeframe, the action plan specifies that an interim reply should be issued.
