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Dáil Éireann debate -
Thursday, 12 Apr 2001

Vol. 534 No. 5

Adjournment Debate. - Post Office Network.

The report produced last week under the chairmanship of Mr. Phil Flynn has profound implications for the future of the post office network. It paints an alarming picture suggesting that post offices are technically bankrupt and that, unless immediate action is taken, many post offices, particularly sub-post offices, will face early closure.

The post office has traditionally played a central role in the fabric of Irish life. It is not merely a place in which one posts letters, collects social welfare payments or pays the television licence. For many people it is a vital point of contact with the rest of the community. Rural Ireland has suffered the serious disintegration of much of its infrastructure. Railways have been closed and the number of bus routes reduced. The bank network is diminishing and village shops and pubs are closing. Against that background, the collapse of the post office network would be a body blow.

Post office services in Dublin are also in crisis due to rising rents and staff shortages. While there has not been any formal closure of post offices in recent years, the network has reduced through natural wastage. When an office closes, it is difficult to get anyone to take it over, primarily due to an inadequate remuneration system.

The seriousness of this situation must be recognised. The current position is a recipe for disaster. The Flynn report points out that the network stands to lose more than £83 million in a no-change scenario. A secure future for the post office network requires the consolidation of existing business and diversification into new areas. It is also essential that the network's social dimension is recognised and we must ensure that any EU directive which may impact on the network does so.

I welcome the Minister's recent announcement that post offices are to take over some of the payments currently operated by bank branches. However, it is disappointing, given the urgent need to find new business, that An Post has not yet introduced any new savings product to take advantage of the scheme provided for in the recent Finance Act which is due to come into operation in May. All the major banks and financial institutions are already heavily promoting new savings products. If An Post wishes to get a share of this business it is essential that it moves now.

Following receipt of the Flynn report, the Minister announced the establishment of an interdepartmental working group to consider its implications. I hope this is a genuine attempt to find a solution to the plight of the post offices, not simply an effort to kick an awkward problem to touch until after the next general election. The Government has stated that it will not permit any further post office closures but it must source business to ensure these offices remain open and viable.

Members of the public find it difficult to access a variety of services. Why can more of these services not be made available to post offices? Why should every post office not have an Internet link available to the public? The Money Advisory Bureau, MABs, is playing an important role in helping people on low incomes with their budgets. Could we integrate the MABs into the post office system? These are just some of the potential areas of new business that might be looked at, and I am sure there are many others.

There has been much discussion in recent years about the future of the post offices. Meanwhile, the problems have mounted. It is time for decisions. I urge the Minister to put a deadline on the deliberations of the interdepartmental committee. It must report urgently and appropriate decisions must be made.

I thank Deputy O'Shea for raising this important matter which is close to everyone's heart throughout the country and in our constituencies .

The Minister for Public Enterprise, Deputy O'Rourke, requested Phil Flynn to carry out his review of the sub-post office network in February last year in the context of the Government's explicit commitment to the retention of the rural sub-post office network in the White Paper on rural development and given that regional and rural development are cornerstones of the Government's economic and social development policy.

Mr. Flynn's terms of reference were two-fold. First, to review the financial and business environment of the sub-post office network and, second, to examine options and make recommendations on the sustainable development of the rural sub-post office network against the background of the obligations of An Post to provide a nationwide service. There is no doubt Mr. Flynn's report makes worrying reading. The report points out that losses are escalating and unsustainable, not just in rural post offices but in urban centres. The greatest increase in losses will arise from the cities and towns rather than rural sub-post offices.

The facts as outlined in the report are stark. The company operates a network of 1,913 offices. This is the highest per capita in the EU. Some 97 of these are staffed by the company and 1,816 are sub-contracted offices. A significant proportion of these sub-offices are loss making with a very small volume of transactions. Approximately 80% of counter business takes place in the 400 largest offices, leaving 1,500 servicing the remaining 20% of transactions. Business volume growth over the period 1992-98 in the bottom 913 sub-offices was just 2.5% in a period of high growth in the economy generally. Business volume growth at the 600 busiest offices over the same period was 38% with the next busiest 400 offices achieving a growth rate of 11%.

The post office division made a loss of almost £3 million in 2000 on a turnover of £83 million. Due to increasing costs and falling margins, further significant losses are projected by the management of An Post, based on current tariffs and the existing network structure, rising from £12 million this year to almost £28 million in 2004.

Finally, the post office division is critically dependent on just three contracts for 80% of its revenue, the Department of Social, Community and Family Affairs for social welfare payments, the National Treasury Management Agency for saving services and RTE for licence collection. These customers are held under short-term contracts, all of which are either currently or shortly up for renewal.

The implications of the report for the network are clear. The current situation, which I have briefly outlined, is unsustainable and threatens the continuation of the existing level of services as well as the future viability of An Post.

The Flynn report outlines a wide range of scenarios, options and recommendations to guarantee the future viability of the network. In light of the report, the Minister announced on 4 April that the Government has decided to establish an inter-departmental group to provide a blueprint for the future funding of the post office network. The group will comprise senior officials who will engage in a consultative process with relevant parties which will feed back into the final proposals the Minister for Public Enterprise shall then bring to Government. This key group of top civil servants will make recommendations to the Minister arising from their assessment of the Flynn study.

We are at a cross-roads in relation to the network of post office counter services and the Minister wishes to ensure that she has the best advice available to Government. She is confident that the required solutions will be found and reaffirms her personal commitment to the provision of top quality postal services to both the rural and urban communities.

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