Legislation governing the supplementary welfare allowance, SWA, scheme which is administered by the health boards on behalf of my Department allows health boards to make a single payment to help meet essential, once-off, exceptional expenditure which a person could not reasonably be expected to meet out of their weekly income. These payments are known as exceptional needs payments. There is no automatic entitlement to an ENP. Payment of ENPs are made at the discretion of the health boards and neither I nor my Department have any function in deciding individual cases.
The principle consideration in paying an ENP to address a particular need is that the need is of an exceptional nature. Payments should arise only under abnormal conditions and should not become a regular or standard practice.
In general, assistance with fuel bills is carried out in accordance with an agreed code of practice drawn up between the health board community welfare staff, the ESB and Bord Gáis. If clearly identifiable exceptional circumstances exist an ENP may be made at the discretion of the health board.
However, where a more long-term solution is required the applicant is required, in the first instance, to contact the utility supplier and set up a repayment agreement which takes account of the customer's income and general circumstances. The health boards will assist in setting up this type of repayment agreement.
The South-Western Area Health Board, SWAHB, has been contacted on behalf of the person concerned and has advised that while the board has in the past assisted him with electricity expenses the community welfare officer, CWO, refused his latest application because he feels that the person concerned has not made sufficient efforts to pay his recent electricity bills.
The SWAHB further advised that the person concerned has appealed the CWO's decision to the health board appeals officer.