The matters raised are operational issues for Dublin Bus. However, I am pleased to inform the Deputy that each of the three CIE operating companies has a customer charter in operation for a number of years. The charters are available from the respective company offices and can also be accessed on the company websites. Audits of the charters are carried out on an annual basis by independent market researchers. These audits identify areas where customer expectations have been met and where customers are seeking improvements.
Regarding the issue of respect and courtesy in treatment of customers, it is stated in the Dublin Bus customer service charter that it is company policy that staff members be polite and helpful to customers and members of the public at all times.