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Seanad Éireann debate -
Tuesday, 29 Jun 2010

Vol. 203 No. 11

Mobile Telephony

I raise the issue of mobile telephone coverage and the need for all-Ireland packages. If the Minister does much travelling around Ireland, he will be familiar with this issue. If not, he has a level of responsibility for places such as the Foyle so he might have some understanding of it.

The last time I spoke about roaming charges, mobile telephone coverage and telephone packages, the issue was the fact that when one crossed the Border one of the telephone companies put a text message on the system stating that one was now entering Ireland. Many people were very offended by that message so I had a great deal of interaction with the telephone company concerned. That message has now been removed and replaced with a message to point out that the person is roaming and the cost is such and such. I hope I will achieve the same level of success by raising this issue tonight.

I can buy a telephone package comprising anything from 200 minutes and 200 texts up to 600 minutes and 600 texts. The problem arises when I travel from Dublin through the North to my home or when I am at home and leave my telephone on automatic mode. The telephone will automatically pick up the UK Vodafone signal, for example. While I will not be charged roaming charges, the text message I receive or send or the telephone call I make will not be included in my package. Therefore, although I buy a package, I must pay for these other calls. I am no longer paying an international roaming charge but I am paying separately for the calls. Whether I travel through the North, which I must do to go home, or seek the stronger signal in my area, I am caught in that situation. I do not have a choice. I am not speaking specifically on my own behalf but on behalf of all those on the Border. In many locations the stronger signal is the UK signal, be it Orange, O2 or Vodafone. We are caught by the reality of needing to have both facilities to provide an overall service, yet there are two different charging regimes.

Many people from the Republic travel to the North as tourists while many Northerners come to the Republic for social, business and tourism reasons. There is no reason we should not consider forcing the issue of an all-Ireland common package whereby when I buy my 200 minutes, it does not matter where I use them or whether it is a UK or Irish company. While I acknowledge there has been a reduction in prices generally and particularly across Europe and that there is a general move towards lower tariffs, the fact that there are separate tariffs is the issue in this case.

When I raised the issue about the text message one received when one went from one jurisdiction into the other, I also raised this issue. Originally, I was told it was not technically possible to amalgamate the two schemes. I told the company concerned that I was a member of the British-Irish Parliamentary Assembly and that we could take this on as an issue in the sub-committee. When the lady on the other end of the telephone heard that, she said: "So you have friends in high places." I said I had colleagues in the House of Commons and the House of Lords, including baronesses and so forth, who are members of the same committee. She reversed very quickly and said it is not a technical problem but a commercial decision.

I do not know if this is the Minister's direct responsibility. If this is a technical impossibility, we can examine the technical end of it but I am told it is a commercial decision. I ask that the Minister with responsibility for the issue here work with the Minister with the same responsibility in the Northern Ireland Assembly to push change and to drive the provision of a single package for mobile telephone coverage, which will work North and South and even north of the North, where I live.

The Government is committed to promoting partnership on the island through the North-South Ministerial Council and the other North/South institutions to deepen economic, social and cultural relations between both parts of the island. In the communications sector, we have jointly promoted Project Kelvin, which I will describe in more detail presently.

EU rules regulating the telecommunications sector have evolved over the past decade and more. Significant regulatory tasks are now transferred to independent market regulators, ComReg in Ireland and Ofcom in the North. The market regulators continue to co-operate to ensure the smooth operation of telecommunications services for all. The EU telecommunications rules permit co-operation across member states but limit the authority of member states and market regulators to regulate retail tariffs in markets which are competitive. Currently, the majority of retail communications products and services available on the island are subject to competition.

I turn now to the important matter of affordable cross-Border telecommunications packages and services which are so important to communities, North and South.

Project Kelvin is a joint project between my Department and the Department of Enterprise, Trade and Investment, which is particularly beneficial to the Border regions, providing high capacity fibre North and South serving Letterkenny, Monaghan, Castleblaney, Dundalk and Drogheda and routing onwards to Dublin to provide greater resilience.

For the areas directly involved, the benefits are manifold. With international connectivity, towns such as Letterkenny, Monaghan, Drogheda and the others already mentioned, as well as the surrounding areas, are now very attractive bases for businesses. High-tech multinational firms that trade digitally will find the north west of the country particularly attractive as a location to serve international markets. Companies can set up in this region confident that they can operate successfully in the global market.

There are other arrangements in place which are beneficial to residential customers and business users. The "048" service allows customers in Ireland to dial numbers in Northern Ireland at national rates and in some cases local rates. It is also the case that many Irish fixed line operators offer packages with inclusive minutes to UK land lines, including Northern Ireland.

The mobile telephony market is less harmonised. In 2006, all four mobile service providers introduced special roaming tariffs. EU regulations have since placed a ceiling on roaming prices. The prices set in the EU roaming regulation are not fixed. Some mobile service providers continue to offer discounts for calls to Northern Ireland and the wider UK market. It is important to realise that customers can opt for individual roaming packages offered by their operator. It is also important that consumers shop around by comparing products and services of alternative service providers which may be more suited to their usage pattern.

ComReg has been proactive in this area. The market regulator introduced rules to facilitate switching between service providers while retaining the same contact number. Since its introduction in 2003, approximately 1.9 million accounts have switched of which approximately 360,000 occurred in the 12 month period to the end of March 2010. Continued consumer choice using the switching option will maintain pressure on mobile service providers to offer best value and tailored products to identified customer profiles. ComReg also provides a comparison service on its website that allows residential and commercial users to compare phone and broadband costs based on their usage patterns.

We will continue to explore joint North-South initiatives to improve the communications market in Ireland. Such initiatives are likely to concentrate on the upstream infrastructure market benefiting wholesale service providers directly and retail customers indirectly.

EU rules restrict the ability of my Department and the market regulator, ComReg, to regulate prices and packages. Similar rules apply to our colleagues in the Department of Enterprise, Trade and Investment in Northern Ireland. Continued vigilance by customers in comparing the different packages offered by competing service providers periodically will maintain downward pressure on retail prices and services. Customers can access the ComReg comparison service at its website to identify the choices most beneficial to their individual needs, and I urge citizens in the Border towns to avail of this service.

I take it from the Minister's reply that the hands of the two Governments are tied but that the citizens should revolt by doing their own market research. I am not asking either side to regulate the prices and packages. All I ask is that they would encourage the companies involved to examine all-island packages because if someone is not pushing that, the individual citizen cannot leverage them. I ask that the operators be encouraged to come before a meeting of the North-South Ministerial Council with a particular item on the agenda as to what they can do to provide an all-island package or outline their intention to have an all-island package, in co-operation with the other very good work going on with Project Kelvin and so on.

If the Senator writes to me on that I will make that case to the regulators and to the Minister responsible in this area.

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