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Comment Cards.

Dáil Éireann Debate, Wednesday - 5 May 2004

Wednesday, 5 May 2004

Questions (58)

Dan Boyle

Question:

51 Mr. Boyle asked the Minister for Justice, Equality and Law Reform if he will provide the results of any analysis of the standard comment cards that are available at Garda stations; and if he will make a statement on the matter. [12726/04]

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Written answers

I have been informed by the Garda authorities that the comment cards which were received in the Garda national quality service bureau for the second six months of 2003 have been analysed and the results are as follows: 58% of respondents were very positive-positive on their first impressions of the Garda station; 64% were happy with the area for dealing with queries; 67% were satisfied with the way the query was dealt with; 70% were happy with the time taken to deal with the query; 71% were very clear-clear about the course of action; 67% were satisfied with the information that was supplied on this visit; 66% were satisfied with the overall quality of service provided; and 77% thought that the access to stations was good; 63% are very satisfied-satisfied with the overall quality of services offered by the Garda Síochána.

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