My Department is working to progress the implementation of the Official Languages Act 2003 within existing resources. The Department is committed to providing a high quality service to customers who wish to conduct their business with us in Irish. Correspondence received in Irish is answered in Irish and every effort is made to accommodate customers who telephone or visit the Department and wish to conduct their business in Irish. My Department's internal telephone list clearly identifies staff who are proficient in Irish, and can readily be called upon to answer telephone calls and translate documents as required. If in-house staff are not available to translate documents, the Department employs the services of a translation service.
The Department has not prepared a specific estimate on the cost of implementing the requirements of the Official Languages Act 2003. The annual cost of meeting all translation requirements will be quantified in light of experience over the coming months. Line managers have devolved allocations for the budget areas affected, such as printing and advertising. Line managers are responsible for meeting statutory obligations and administrative requirements, within budget.