Jack Wall
Question:245 Mr. Wall asked the Minister for Social and Family Affairs if she will comment in regard to a submission (details supplied); and if she will make a statement on the matter. [15086/04]
View answerThursday, 20 May 2004
Questions (244)
Written answers
My Department's payment delivery strategy is designed to ensure that a range of payment methods is available to our customers. The principle of customer choice is an important part of that strategy. My objective is to continually improve customer service by providing access for my Department's customers to a range of payment methods including new services and facilities as they become available in the money transmission market.
Pensions can be paid either at a post office by pension order book, at no cost to the pensioner, or by electronic funds transfer into an account with an approved financial institution. It is a matter for each pensioner to decide which method best suits his or her individual needs having regard to any charges arising.
My Department has no responsibility for the level of fees or bank charges applied to individual accounts by financial institutions nor for stamp duty charged in respect of ATM cards and there are no plans to refund charges of this kind.