Driver testers are trained to carry out an assessment of the driving competence of candidates attending for a driving test. The work of each tester is monitored on an ongoing basis by his or her supervisor.
Under Section 33 of the Road Traffic Act 1961, a person aggrieved by the decision of a driver tester may appeal the decision to the District Court. If the court finds that the test was not properly conducted, my Department may be directed to arrange a further test, free of charge, for the person concerned. In addition, my Department has a complaints procedure in place which candidates can avail of. Details of the procedure are outlined in the customer complaints procedure leaflet, available at test centres and on the driving test website at www.drivingtest.ie. All complaints received in my Department are examined and necessary action taken as appropriate.