It is my aim to promote improvements in performance and in service delivery by local authorities. Arising from the work of the local government customer services group established by my predecessor in May 2003, local authorities are obliged from 2004 onwards to report publicly on their performance against 42 service indicators across their principal functions. The results will be independently verified and monitored.
This initiative will allow the public and local authorities to compare the performance of their authority vis-à-vis other local authorities. It will enable good performance to be highlighted and shared. Conversely, where poor performance is identified it will allow necessary corrective actions to be taken. I am considering further appropriate initiatives to promote the highest possible standard of excellence throughout local government.