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Complaints Procedures.

Dáil Éireann Debate, Tuesday - 4 July 2006

Tuesday, 4 July 2006

Questions (153)

Liam Twomey

Question:

165 Dr. Twomey asked the Tánaiste and Minister for Health and Children if the complaints procedure under Section 49 (1) of the Health Act 2004 has been established; if not, the reason it has not been established; when same will be established; and if she will make a statement on the matter. [25538/06]

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Written answers

Following an extensive consultation process, my Department is at present drafting the regulations required to establish the statutory complaints framework under Part 9 of the Health Act 2004. It is my intention that the regulations will be in place later this year.

The Health Service Executive is at present drafting procedures to implement the statutory scheme and is consulting with representative groups of service users, professional groups and trade unions with a view to finalising the procedures in the near future. It is also putting in place training programmes to enable staff to implement the scheme.

I am confident that the scheme, when established, will provide users of the health service with a statutory mechanism to pursue complaints and have them dealt with in an efficient and transparent manner.

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