Departmental Offices

Dáil Éireann Debate, Wednesday - 18 April 2012

Wednesday, 18 April 2012

Questions (663)

John Lyons

Question:

679 Deputy John Lyons asked the Minister for Social Protection if she will consider improving the call waiting system for callers to the social welfare appeals office to give an indication to callers the position they are in in the queue and an indication of how long it will take before they get to speak to an operator; and if she will make a statement on the matter. [19349/12]

Written answers

Minister for Social Protection (Deputy Joan Burton)

The facility referred to by the Deputy is not currently available on the call centre infrastructure on which the phone bank service of the Social Welfare Appeals Office operates. The feasibility of introducing such a facility is under consideration at present.