Dáil Éireann Debate, Thursday - 20 December 2012
333. Deputy Seán Ó Fearghaíl asked the Minister for Health if he will consider the issues raised in correspondence (details supplied); if he will ensure that the hospitals involved address the concerns raised; and if he will make a statement on the matter. [57706/12]
View answerThere is a formal complaints policy for issues concerning hospitals under the aegis of the Health Services Executive (HSE), as Tallaght Hospital is. Details of this procedure are on the HSE website, at www.hse.ie/eng/services/ysys/Complaint. In addition, advice and instructions for making complaints about a service or an individual may be found at www.healthcomplaints.ie.
From the details forwarded to me by the Deputy, it would seem that the first stage of this process in already underway in this case.
Where an individual is not satisfied with the outcome of a complaint to a hospital and wishes to take the complaint further, they can ask for a review from the HSE’s Director of Advocacy or they may go to the Office of the Ombudsman.
HSE Director of Advocacy
Oak House
Millennium Park
Naas
Co Kildare
Tel 1890 424 555
Office of the Ombudsman
18, Lower Leeson Street
Dublin 2
Tel 1890 223 030
Email: ombudsman@ombudsman.gov.ie
I have no role to play in this complaints procedure.
Issues relating to the Coroner and Coroner’s Court are a matter for the Department of Justice and Equality.
I have forwarded the details of this request to the HSE which will be dealing with the matter under the appropriate procedure and will reply directly to the Deputy.
