Dáil Éireann Debate, Tuesday - 29 January 2013
707. Deputy Pádraig Mac Lochlainn asked the Minister for Health if his attention has been drawn to the fact that a person (details supplied) travelled from north Donegal to Mayo General Hospital for an operation and that upon arrival to the hospital that evening, they were advised that their operation had been cancelled; and if he will make inquiries into this matter. [4296/13]
View answerWith regard to specific complaints in relation to experiences of individuals in our hospitals, there is a formal complaints policy, details of which are on the HSE website, at www.hse.ie/eng/services/ysys/Complaint. In addition, advice and instructions for making complaints about a service or an individual may be found at www.healthcomplaints.ie. In accordance with this procedure, a complaint must be made in the first instance, to the hospital in which the incident causing the complaint occurred. If an individual is not satisfied with the response from the hospital, a review can be sought from the HSE Director of Advocacy and the Ombudsman, whose details are set out as follows: HSE Director of Advocacy, Oak House, Millennium Park, Naas, Co Kildare, Tel 1890 424 555; Office of the Ombudsman, 18, Lower Leeson Street, Dublin 2, Tel 1890 223 030; Email: ombudsman@ombudsman.gov.ie. I have asked the HSE to answer the specific queries you have raised and to reply to you directly.
