Dáil Éireann Debate, Wednesday - 30 January 2013
184. Deputy Ciarán Lynch asked the Minister for Health the reason surgical appointments in respect of a person (details supplied) in the County Cork have been cancelled on three occasions at Cork University Hospital; and if he will make a statement on the matter. [4644/13]
View answerWith regard to specific complaints in relation to experiences of individuals in our hospitals, there is a formal complaints policy, details of which are on the HSE website, at www.hse.ie/eng/services/ysys/Complaint. In addition, advice and instructions for making complaints about a service or an individual may be found at www.healthcomplaints.ie. In accordance with this procedure, a complaint must be made in the first instance, to the hospital in which the incident causing the complaint occurred. If an individual is not satisfied with the response from the hospital, a review can be sought from the HSE Director of Advocacy and the Ombudsman, whose details are as follows: HSE Director of Advocacy, Oak House, Millennium Park, Naas, Co Kildare, Tel 1890 424 555; Office of the Ombudsman, 18, Lower Leeson Street, Dublin 2, Tel 1890 223 030; Email: ombudsman@ombudsman.gov.ie. I have asked the HSE to answer the specific queries you have raised and to reply to you directly.
