Finian McGrath
Question:233. Deputy Finian McGrath asked the Minister for Health if he will investigate a complaint regarding a hospital (details supplied) in Dublin. [15795/13]
View answerThursday, 28 March 2013
Questions (233)
Written answers
With regard to specific complaints in relation to experiences of individuals in our public hospitals, the HSE has a formal complaints policy in place, details of which are on the HSE website, at www.hse.ie/eng/services/ysys/Complaint. In addition, advice and instructions for making complaints about a service or an individual may be found at www.healthcomplaints.ie. There are a number of options available to individuals seeking to make a complaint - in person, on line, by e mail, letter or LoCall: 1890 424 555.
In accordance with this procedure, a complaint must be made in the first instance, to the hospital in which the incident causing the complaint occurred. Depending on the nature and seriousness of the complaint a staff member/service manager will attempt to resolve the complaint locally or a complaints officer will look into the issues raised in the complaint. If an individual is not satisfied with the response from the hospital, a review can be sought from the HSE Director of Advocacy and the Ombudsman, whose details are set out below.
HSE Director of Advocacy
Oak House
Millennium Park
Naas
Co Kildare
Tel 1890 424 555
If an individual is not satisfied with the outcome of a review they may request an independent review of their complaint from the Office of the Ombudsman or Ombudsman for Children.
Office of the Ombudsman
18, Lower Leeson Street
Dublin 2
Tel 1890 223 030
Email: ombudsman@ombudsman.gov.ie
I have asked the HSE to answer the specific queries you have raised and to reply to you directly.