Dáil Éireann Debate, Tuesday - 14 May 2013
678. Deputy Seán Kenny asked the Minister for Health the steps the Health Service Executive take when they receive a written complaint from a client regarding poor services being given to them; and if he will make a statement on the matter. [22805/13]
View answerThe Health Service Executive's (HSE's) Directorate of Quality and Patient Safety has, under its Advocacy and Incident Management Units, developed a comprehensive incident management process for addressing complaints received in relation to the public health services.
As this service is proper to the HSE I have arranged to have the Deputy's question referred to the Executive for attention and a more detailed response.
