Dáil Éireann Debate, Tuesday - 11 June 2013
477. Deputy Seán Kyne asked the Minister for Social Protection in view of the growth of the east side of Galway City, if a permanent citizen information centre will be opened on that side of the city or in the nearby town of Oranmore. [28093/13]
View answerGalway Citizens Information Service (CIS) is funded through the Citizens Information Board to provide information, advice and advocacy services to the citizens of County Galway. There are offices in Galway city, Tuam, Clifden and Rosmuc. In addition, outreach services are provided in a number of towns, including Headford, Portumna, Loughrea, Gort and Oranmore in the east side of the county.
There are no plans to increase the level of service in Oranmore as the average number of personal callers availing of that outreach service in 2012 was 3 per month. The Board of Galway CIS is satisfied that the current level of service is adequate to meet the service demand in the outreach areas. Local management monitors the level of demand for services across the county and should the level of demand warrant an increased level of service in any of these areas, this will be considered by the Board of Galway CIS in the light of available resources.
The Citizens Information Board also operates a national helpline, telephone 0761 07 4000, which provides a comprehensive and confidential information service to people throughout the country, Monday to Friday from 9am to 9pm. Further information is provided on a broad range of subjects on the citizen’s information website www.citizensinformation.ie, which aims to meet customer demands for fast, easy access to comprehensive information on rights and entitlements.
