In May 2012, a formal decision was taken by the Government to set up a HR and Pensions Administration Shared Service Centre for the Civil Service. The centre is called PeoplePoint and is based in Clonskeagh in Dublin.
The PeoplePoint Project is tasked with implementing a shared services centre to process transactional HR and Pension Administration to 40 Civil Service Departments and Offices. The project will transition the 40 bodies on a phased basis with the last tranche of organisations transitioned by September 2014. PeoplePoint commenced delivering its service operations in April 2013 to the first six Departments/Offices.
The Project has in place a transition team which is specifically tasked with assisting the organisations transferring to the new PeoplePoint shared service. As part of these transition arrangements there is a strong focus on change management with a significant communications programme designed to inform the staff, managers and HR units in the organisations moving to PeoplePoint in relation to the impacts of the new services for all of them. They are also advised of any changes to work practices as a result of the new operations all with a view to minimising disruption to service delivery to the greatest extent possible.