Dáil Éireann Debate, Wednesday - 18 September 2013
703. Deputy Catherine Murphy asked the Minister for Social Protection her plans to allocate more customer service staff to phone lines operated in the administration of rent supplement for the mid-Leinster division to enable applicants and landlords to discuss queries on their applications; and if she will make a statement on the matter. [38776/13]
View answerThe Mid Leinster Rents Unit operates a lo-call phone line Monday to Friday from 9.30 a.m. to 1 p.m. and 2.15 p.m. to 4.30 p.m.
The Unit has recently assumed extra responsibility, now managing over 10,000 live claims across Kildare, Wicklow, Carlow and some parts of Dublin.
While there are no immediate plans to increase staffing of the unit all aspects of work including efficient operation of phone lines is being monitored closely.
