Dáil Éireann Debate, Tuesday - 19 November 2013
362. Deputy Michael McGrath asked the Minister for Social Protection the locations at which the Intreo integrated jobseeker service is currently available; and if she will make a statement on the matter. [49509/13]
View answerThe delivery of the Intreo service comprises a number of elements. The main elements being:
1. The integration of the various welfare decision making processes to speed up decision making and minimise recourse to supplementary welfare payments.
2. The introduction of a profiling process to capture the unique characteristics and service requirements of each jobseeker.
3. The implementation of a systematic group activation engagement and one to one process based on clients’ profiles.
4. The delivery of a ‘one-stop-shop’ service from an integrated office location.
Elements 1 to 3 are being rolled out, are already in place in many offices and will be in place in nearly all offices by the end of the year.
The delivery of over 60 One-Stop-Shop Intreo Offices is a major property project for the Office of Public Works which is responsible for the provision of the Department’s property requirements, including refurbishment and fit out works.
The Intreo Project requires the acquisition and development of some new properties and the re-modelling and refurbishment of others. All of this also entails the re-accomodation of staff including the transfer and set-up of IT, furniture and other utilities across multiple locations.
Notwithstanding the complexity of such a large property programme, the Intreo service is fully operational in sixteen offices to date. The sixteen offices are: Achill, Arklow, Ballymun, Blanchardstown, Buncrana, Clifden, Coolock, Dundalk, Finglas, Killarney, Kings Inn Street (Dublin), Loughrea, Manorhamilton, Newcastlewest, Sligo, and Tallaght.
The Department is working with the OPW towards a target of completing the roll-out of the Intreo service to all offices by the end of 2014.
