Robert Dowds
Question:385. Deputy Robert Dowds asked the Minister for Social Protection the type of work to be done under the new Intreo scheme. [1424/14]
View answerWednesday, 15 January 2014
Questions (385, 386)
Robert Dowds
Question:386. Deputy Robert Dowds asked the Minister for Social Protection the way the Intreo programme is being rolled out across the country. [1425/14]
View answerWritten answers
I propose to take Questions Nos. 385 and 386 together.
The delivery of the Intreo service comprises a number of elements. The main elements being:
(i) The integration of the various welfare decision making processes to speed up decision making and minimise recourse to supplementary welfare payments.
(ii) The introduction of a profiling process to capture the unique characteristics and service requirements of each jobseeker.
(iii) The implementation of a systematic group activation engagement and one to one process based on clients’ profiles.
(iv) The delivery of a ‘one-stop-shop’ service from an integrated office location.
Elements (i) to (iii) are being rolled out, and are already in place in nearly all offices.
The delivery of over 60 One-Stop-Shop Intreo Offices is a major property project for the the Office of Public Works which is responsible for the provision of the Department’s property requirements, including refurbishment and fit out works.
The Intreo Project requires the acquisition and development of some new properties and the re-modelling and refurbishment of others. All of this also entails the re-accommodation of staff including the transfer and set-up of IT, furniture and other utilities across multiple locations.
Notwithstanding the complexity of such a large property programme, the Intreo service is fully operational in forty three offices and the Department is working with the OPW towards a target of completing the roll-out of the Intreo service to all offices by the end of 2014.