The HSE does not operate such a policy. If persons are dissatisfied with any aspect of the service being provided by the HSE in relation to the administration of the scheme of eligibility for Medical Cards/GP visit cards, they can address a complaint to the HSE in the following ways:
(i) By phone at Callsave 1890 252 919
(ii) By e-mail at clientregistration@pcrs.ie
(iii) By letter post to Client Registration Unit, PO Box 11745, Finglas, Dublin 11.
If, having addressed the issue through the above points of contact/correspondence, the matter has not been resolved to the person’s satisfaction, he/she can make a formal complaint to the Customer Relations Management Unit, HSE Primary Care Reimbursement Service. The Customer Relations Unit can be contacted in the following ways:
(i) By phone at 01 8647100
(ii) By letter post to HSE Customer Relations Management Unit, Primary Care Reimbursement Service, Exit 5, M50, J5 Building, North Road, Finglas, Dublin 11.
If a complaint is made to the Customer Relations Unit, the complaint will be examined thoroughly, a response issued to the customer outlining the findings on the issues complained of and, where appropriate, suitable redress provided. A further right of appeal to the Office of the Ombudsman will be advised to the customer as part of the response.