Dáil Éireann Debate, Thursday - 23 January 2014
224. Deputy Pearse Doherty asked the Minister for Health if it is the policy of medical card administrators to refuse to speak to members of the public in relation to a complaint; and if he will make a statement on the matter. [3292/14]
View answerThe HSE does not operate such a policy. If persons are dissatisfied with any aspect of the service being provided by the HSE in relation to the administration of the scheme of eligibility for Medical Cards/GP visit cards, they can address a complaint to the HSE in the following ways:
(i) By phone at Callsave 1890 252 919
(ii) By e-mail at clientregistration@pcrs.ie
(iii) By letter post to Client Registration Unit, PO Box 11745, Finglas, Dublin 11.
If, having addressed the issue through the above points of contact/correspondence, the matter has not been resolved to the person’s satisfaction, he/she can make a formal complaint to the Customer Relations Management Unit, HSE Primary Care Reimbursement Service. The Customer Relations Unit can be contacted in the following ways:
(i) By phone at 01 8647100
(ii) By letter post to HSE Customer Relations Management Unit, Primary Care Reimbursement Service, Exit 5, M50, J5 Building, North Road, Finglas, Dublin 11.
If a complaint is made to the Customer Relations Unit, the complaint will be examined thoroughly, a response issued to the customer outlining the findings on the issues complained of and, where appropriate, suitable redress provided. A further right of appeal to the Office of the Ombudsman will be advised to the customer as part of the response.
