My Department receives reports of possible fraud from members of the public in relation to the operation of its schemes and provides both a dedicated phone number and a facility on the Department’s website for this purpose. All anonymous or confidential reports are examined and, where relevant, are referred to the Departments’ sections and/or to Inspectors for follow-up action. A payment is not suspended or stopped solely on the basis of an anonymous report however the report may “trigger” the instigation of a review of a customer’s entitlement. The following are the number of anonymous reports received in the Department’s Control Division in the period:
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2011
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2012
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2013
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Total
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16,142
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28,022
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24,720
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Detailed statistics on outcomes from these reports are unavailable because anonymous or confidential reports of abuse are used merely to “trigger” or instigate investigations, but are not taken into account when the review of the customer’s payment is being decided.