Dáil Éireann Debate, Thursday - 20 February 2014
249. Deputy Clare Daly asked the Minister for Transport, Tourism and Sport his views on the delays in processing driver licences by the National Driver Licensing Service and the practice of charging persons €15 for an e-mail copy of licences while they are waiting for the hard copy. [8722/14]
View answerThe operation of the National Driver Licensing Service (NDLS) is the statutory responsibility of the Road Safety Authority (RSA). When the NDLS came into operation in October 2013, there were a number of problems which caused delays in the processing of applications, and the build-up of a backlog. I have discussed these issues, and how they are being addressed, with the acting CEO of the RSA. The RSA acknowledged that there were teething problems when the service opened. Some were technical and systems issues, while others related to new staff becoming familiar with rules and processes around driving licences and permits.
The RSA has increased resources in NDLS centres experiencing delays, as well as in the licence processing centre, and provided further training to staff. There are no major technical difficulties now affecting the service. Following a successful pilot phase, a booking system to allow for customers to make appointments is now being extended on a phased basis to all NDLS offices.
While I understand that there are still some backlogs in relation to applications, the situation has improved. I have been informed that licence applications that are fully and correctly completed are being issued in a shorter timeframe than previously and work is continuing to achieve the target turnaround period of 5 to 8 days. The RSA has assured me that the remaining backlog has largely been cleared. The NDLS can also respond to urgent situations where a licence is needed for travel abroad or for work purposes. I have been assured by the RSA that it does not give out email copies of licences. There is a quite separate document known as a letter of entitlement, or driver statement, for which individuals may apply. It sets out details from the individual's driver record. The process of applying for this document, which costs €15, is separate from the driver licence application.
