Dáil Éireann Debate, Tuesday - 25 February 2014
396. Deputy Ciara Conway asked the Minister for Social Protection if the Pension Ombudsman is obliged to deal with scheme queries within any regulated timeframe, for instance six or 12 months; the remedies that are available to those dissatisfied with the length of time taken to reach a decision; and if she will make a statement on the matter. [9232/14]
View answerThe Pensions Ombudsman investigates and determines complaints and disputes concerning occupational pension schemes and Personal Retirement Savings Accounts (PRSAs). The length of time taken for an investigation will vary, depending on the issues arising in relation to the matter to be investigated. There is no regulated timeframe within which a determination must be made. The annual Report of the Pensions Ombudsman for 2012 indicates that the average number of weeks taken to complete an investigation is 43 weeks.
