I am advised that the Health Service Executive has not outsourced the processing of medical card applications. All medical card applications are processed in the HSE’s central office, located at the Primary Care Reimbursement Services (PCRS), Finglas, Dublin 11.
For more than thirty years the business model operated by the central office has included the use of managed services contracts to support service delivery processes, as required. A new managed services project for a specific task, and for a defined period of 18 months, has been put in place to satisfy the requirement of basic data entry. No decision making powers have been delegated and all of the work is overseen by HSE staff.
In 2013 the HSE, PCRS published a tender in the EU Journal to procure Managed Services to support the work of the PCRS. The Invitation to Tender was published on the Etenders website and on the OJEU on 2nd May 2013, (reference number 2765/13), as an Open Procedure. The total value of this 18 month contract is, as published in the Journal, €2,663,572 + vat. The successful company providing this particular managed service is Arvato and is located in the Eastpoint Business Park in Dublin 3.