Section 28 of the Education Act 1998 provides for grievance and appeal procedures in schools. It expresses a desirability of determining appeals and resolving grievances in the school concerned. Section 29 of the Act sets out a limited set of circumstances a parent can appeal administrative decisions of a school. These are confined to expulsions, suspensions or refusal to enrol. The Government has approved the drafting of the Admissions to School Bill 2014 in which the extent to which refusal to enrol will or will not be subject to a Section 29 appeal will be addressed. I am not satisfied with the current provisions of Section 28. I plan to revise it in order to provide in law for a Parent and Student Charter. Changing how schools engage with, listen and respond to parent concerns will be an important part of a Charter. Providing parents with the rationale for any decision is important. If schools help parents to understand the basis for a decision parents are more likely to accept the fairness of decisions.