PeoplePoint, the Civil Service HR and Pensions Shared Service will, when fully operational, be administering the transactional HR and Pensions activity for 38
Civil Service Departments and Offices. The role of PeoplePoint is to administer relevant transactional activity on behalf of Civil Service organisations. PeoplePoint
commenced operation at the end of March 2013. To date 19 Departments/Offices have transitioned to the new shared service and PeoplePoint is servicing almost 23,000 customers. The Financial Appraisal prepared in April 2012 in respect of the establishment of PeoplePoint estimated that the annual cost of HR services for the civil service would reduce by €12.5m per annum and by 149 staff. These benefits were anticipated to be realised post 2014, when all in-scope organisations have transitioned, and the shared service is stabilised. PeoplePoint is also expected to yield significant non-financial benefits including improved effectiveness, consistency and service delivery.