Thursday, 17 April 2014

Questions (118)

Finian McGrath

Question:

118. Deputy Finian McGrath asked the Minister for Social Protection the reason Intreo and the local social welfare office do not communicate with one another instead of bombarding jobseekers with paperwork (details supplied); and if she will make a statement on the matter. [18307/14]

View answer

Written answers (Question to Social)

All jobseeker claims are subject to periodic review to ensure that the customer continues to satisfy the conditions of the scheme and such reviews are undertaken regularly by the Department.

Once a jobseeker agrees a personal progression plan as part of the activation process in an Intreo Centre, all other related reviews are supressed to avoid duplication, as progress under the plan is administered as part of a personal case management approach.

In some instances, however, the Intreo/Local Office and/or Case Officer may initiate a review and, in this instance, it would appear that the customer was inconvenienced by a requirement to provide information which had been previously supplied.

This is very much regretted and the Department apologises for any inconvenience caused.