Dáil Éireann Debate, Tuesday - 13 May 2014
150. Deputy Stephen S. Donnelly asked the Tánaiste and Minister for Foreign Affairs and Trade if any telephone calls in or out of his Department are being or ever have been recorded, and if so, if he will provide details of the systems used to record and store such calls, the cost to his Department; and if he will make a statement on the matter. [21235/14]
View answerThe Department of Foreign Affairs and Trade does not record incoming or outgoing calls on its main telephone lines. However, incoming calls on the general information line hosted by the Passport Service are recorded for quality and training purposes. The system used is a module of Cisco Call Manager and the approximate cost of installation was €13,500 including hardware, software and VAT.
