Tuesday, 13 May 2014

Questions (553)

Stephen Donnelly

Question:

553. Deputy Stephen S. Donnelly asked the Minister for Justice and Equality if any telephone calls in or out of her Department are being, or ever have been recorded, and if so, if she will provide details of the systems used to record and store such calls, the cost to her Department; and if she will make a statement on the matter. [21238/14]

View answer

Written answers (Question to Justice)

I wish to refer the Deputy to Parliamentary Question 155 of 7 May, 2014. I can inform the Deputy that a random sample of staff telephone calls to my Department's IT Helpdesk are recorded using the QFinity Desktop system in order to ensure quality of service delivery. Staff are made aware that their calls maybe recorded for training and quality purposes. There is no cost to my Department. I am advised that there is no other incident of telephone calls in or out of my Department that are being, or ever have been recorded.