Dáil Éireann Debate, Wednesday - 28 May 2014
128. Deputy Róisín Shortall asked the Minister for Health if he will intercede with the Health Service Executive to ensure that all cards that are under review will not be cancelled while the review is ongoing and the medical card holder is genuinely engaging with the HSE, as this administrative rule is not being fully followed currently by the HSE and not all staff appear to be aware of it. [23487/14]
View answerI am aware that HSE has a very structured protocol in place for the review process and makes every effort to ensure on-going engagement with clients during this process. A person (and their dependants, if it applies), the subject of a medical card/GP visit card eligibility review assessment, will continue to have their eligibility extended pending the outcome of a review assessment, provided they have returned their review form within the time specified, and are engaging with the HSE in enabling their review assessment to complete.
The HSE local health offices can offer assistance to those completing their Medical Card/GP Visit Card application form or seek clarification on any aspect regarding the process of assessing eligibility for a Medical Card/GP Visit Card. In addition, in this regard, a help and information Callsave phone line 1890 252 919 is available to the public. It is advised that applicants should avail of this information helpline, where they have concerns regarding assessments and review. The HSE will give every assistance to persons that contact their offices, in advising and facilitating them in meeting the requirements to have their eligibility for a Medical Card/GP Visit Card fully assessed.
If the Deputy has the particulars of the person or persons concerned, she should forward the individual's medical card number or PPS number and PCRS will investigate further.
