Wednesday, 4 June 2014

Questions (108)

Finian McGrath

Question:

108. Deputy Finian McGrath asked the Minister for Communications, Energy and Natural Resources the position regarding resolving a broadband problem and the problems with Dublin City Council in an area (details supplied) in Dublin 5. [23823/14]

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Written answers (Question to Communications)

Issues regarding problems with contracted broadband services are a matter, in the first instance, between an individual and their service provider. Failing a resolution an individual may wish to escalate any complaint to ComReg which offers an independent complaint handling procedure for customers of telecommunications service providers. Any issues pertaining to Dublin City Council are a matter for the City Council itself or for the Minister for the Environment, Community and Local Government.