Financial Services Ombudsman Data

Dáil Éireann Debate, Tuesday - 1 July 2014

Tuesday, 1 July 2014

Questions (113)

Damien English

Question:

113. Deputy Damien English asked the Minister for Finance the number of appeals to the Financial Services Ombudsman in the past three years relating to lenders not complying fully or partially with the various statutory codes regarding borrowing by private and business persons; the number of such appeals that were either successful or unsuccessful; the number of such appeals currently awaiting a decision; and if he will make a statement on the matter. [27815/14]

Written answers

Minister for Finance

Firstly, I must point out that the Financial Services Ombudsman is independent in the carrying out of his duties.  I have no role in the day to day workings of the office or in the decision which he takes.

I have been advised by the Office of the Financial Services Ombudsman that it does not categorise complaints under the heading of lenders not complying fully or partially with the various statutory codes regarding borrowing by private and business persons.

However, the Office has informed me that, in the last three years, the Financial Services Ombudsman Bureau has received 1,005 new complaints in relation to lending.  Findings issued in the same period were as follows:-

FINDINGS	NUMBER OF APPEALS
Upheld	45
Partly Upheld	74
Not Upheld	262