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Revenue Commissioners Resources

Dáil Éireann Debate, Wednesday - 26 November 2014

Wednesday, 26 November 2014

Questions (55)

Michael McGrath

Question:

55. Deputy Michael McGrath asked the Minister for Finance the arrangements in place for members of the public to call into the Revenue Commissioners office in Blackpool, Cork city, and have their queries answered; if he will provide the other options that customers can have queries addressed; if there is a dedicated phone line for tax professionals to contact the Revenue Commissioners on behalf of clients; and if he will make a statement on the matter. [45501/14]

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Written answers

I am informed by the Revenue Commissioners the delivery of a comprehensive and professional public service is a priority for them, and customer services are continually monitored to ensure the best possible service.

Callers to the Revenue public office in Cork are provided with a full range of services between 10 a.m. and 4 p.m. each day. Naturally some issues are complex and require discussion or examination of documents. These issues cannot be dealt with on a 'drop in' basis and instead are the subject of arranged appointments or correspondence.

The fastest and (for most taxpayers) the most convenient method of obtaining information or managing their tax affairs is through the Revenue website - www.revenue.ie, and through PAYE Anytime or ROS, the Revenue online service for business and self-employed persons.  Of course internet services are not suitable for all people and circumstances, so, in addition to the public offices in Cork, Limerick and Tralee, taxpayers in the South West Region may choose to telephone 1890 2224 25 for PAYE queries: for business and general queries the telephone numbers are Cork (021)6027058, Limerick/Clare (061)212700, and Kerry (066)7161000. Alternatively a taxpayer may write to the appropriate District office.  Full contact details are available on the Revenue website.

In addition to the public means of contact, tax professionals may (and usually do) directly contact the officer dealing with a particular case, or may use the secure email facility provided for them.  For urgent cases, the tax practitioner section of the Revenue website provides direct contact details for every District Manager.  For complex technical queries, the Revenue Technical Service, operating in each region, provides advice and guidance specifically for tax professionals.

Assisting customers to comply with their tax obligations is an important part of Revenue's mission.  Any specific complaints or observations in relation to the services provided  should be directed to the Regional Office, South West Region, Revenue House, Blackpool, Cork, telephone 021 6027016 or 021 6027018, email swregoffice@revenue.ie.

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