Dáil Éireann Debate, Tuesday - 2 December 2014
527. Deputy John Halligan asked the Minister for the Environment, Community and Local Government to detail the number of information packs that have been returned to Irish Water marked "no consent-no contract"; and if he will make a statement on the matter. [46023/14]
View answerIrish Water is in the process of compiling the relevant data to ensure that customers can be billed accurately and has sent validation packs to approximately 2 million households. To implement the changed charging regime, and to provide those households who have yet to register with an opportunity to respond to the Irish Water customer registration campaign, so that they may avail of the new benefits and to receive accurate bills, it will be important to register by 2 February 2015. My Department does not have any information on the number of application packs that have been returned marked no consent-no contract.
Irish Water has established a dedicated team to deal with representations and queries from public representatives and has contacted all Oireachtas members to provide details of an improved level of service which it is aiming to provide. The team can be contacted via email to oireachtasmembers@water.ie or by telephone on a new dedicated number, 1890 578 578.
