Dáil Éireann Debate, Tuesday - 3 March 2015
232. Deputy Denis Naughten asked the Minister for Public Expenditure and Reform when a person (details supplied) in County Roscommon will have a pension entitlement processed; the reason for the delay; and if he will make a statement on the matter. [8901/15]
View answerPeoplePoint is the HR and Pensions Administration Shared Service for the Civil Service. It was established in March 2013 and currently provides services to employees across 21 Civil Service organisations. Once all remaining in-scope organisations transition, PeoplePoint will provide services across 38 organisations.
PeoplePoint began calculating retirement benefits and instructing the Pay Master General (PMG) in the Department of Finance to make pension payments on 15 April 2013. Since then, PeoplePoint has processed more than 3,000 retirement cases.
When setting up a pension benefit for a scheme member all relevant information needs to be available to ensure that benefits are calculated correctly. In the exceptional circumstances where the period of service pre-dates the personnel system and there is no personnel file to hand, details have to be collated manually and checked for completeness and accuracy.
PeoplePoint is aware of the potential impact of any delay on employees or former employees therefore all steps are taken to expedite the collection of the information. Once all the relevant details are verified, PeoplePoint can calculate and issue details of the member's benefits.
PeoplePoint has confirmed that the person in question has been contacted directly and this issue has been addressed. All employees using PeoplePoint who are experiencing delays with obtaining the information they need are welcome to contact PeoplePoint as soon as possible at Pensions@peoplepoint.ie or 076 107 1000 to discuss the reasons for the delay.
