Billy Timmins
Question:323. Deputy Billy Timmins asked the Minister for Health if he will examine correspondence sent of behalf of a person (details supplied); and if he will make a statement on the matter. [1910/16]
View answerTuesday, 19 January 2016
Questions (323)
Written answers
With regard to specific complaints in relation to experiences of individuals in our hospitals, there is a formal complaints policy, entitled “Your Service Your Say”,details of which are on the HSE website, at: http://www.hse.ie/eng/services/yourhealthservice/feedback/complaints/. In accordance with this procedure, a complaint must be made in the first instance to the hospital in which the incident causing the complaint occurred.
If an individual is not satisfied with the response from the hospital, a review can be sought from the HSE Director of Advocacy and the Ombudsman, whose details are set out below.
HSE Director of Advocacy
Oak House
Millennium Park
Naas
Co Kildare
Tel 1890 424 555.
Office of the Ombudsman
18, Lower Leeson Street
Dublin 2
Tel 1890 223 030
Email: ombudsman@ombudsman.gov.ie.
In relation to the particular query raised, as this is a service matter, I have asked the HSE to respond to you directly. If you have not received a reply from the HSE within 15 working days please contact my Private Office and my officials will follow the matter up.