Dáil Éireann Debate, Tuesday - 28 March 2017
101. Deputy Dara Calleary asked the Minister for Finance the number of complaints made to the Financial Services Ombudsman since 2008; the number of complaints that were upheld; and if he will make a statement on the matter. [14805/17]
View answerThe Financial Services Ombudsman has provided me with the following data:
|
|
2008 |
2009 |
2010 |
2011 |
2012 |
2013 |
2014 |
2015 |
2016 |
|
Number of complaints received |
5947 |
7619 |
7230 |
7287 |
8135 |
7722 |
4477 |
4872 |
4513 |
|
Findings Upheld |
417 |
915 |
442 |
361 |
302 |
202 |
147 |
140 |
101 |
This information is available in Annual Reports and Annual Reviews on the Financial Services Ombudsman's website at https://financialombudsman.ie/publications/. (The 2016 figures are due to be published shortly.) It should be noted that other complaints may be resolved to the satisfaction of the complainant without a formal finding upholding the complaint.
