Dáil Éireann Debate, Tuesday - 13 February 2018
128. Deputy Robert Troy asked the Minister for Finance his views on whether an adequate service is being provided at the Revenue Commissioners' office in Athlone (details supplied) in view of the difficulties experienced by persons who have limited or no online experience; and if he will make a statement on the matter. [6874/18]
View answerI am advised by Revenue that it has introduced an appointments service in a number of public offices, including the Athlone office. A dedicated telephone line for the purposes of making appointments at this Office has been in operation since 4 July 2016. The availability of an appointments facility at the office has improved Revenue's services to its customers. The service allows taxpayers to meet Revenue officials at a time that suits the customer, when they can be certain of a speedy service, removing any potential for queuing or delays. If, during the course of the initial telephone conversation, the Revenue Officer identifies a more efficient and cost effective means for the customer to carry out their business, he or she will be advised in this regard. Circumstances of elderly customers and those with limited or no access to internet facilities are always taken into account.
Revenue is not aware of any difficulties encountered by customers in accessing its services since the appointments facility was introduced at the Athlone office but if the Deputy provides details of any particular difficulties that he may be aware of, Revenue will contact the customers concerned and resolve their issues without delay.
